Hotel General Assistant Nights And Evenings job in Pontypool at Pontypool Metro Hotel

Hotel General Assistant - nights and evenings

Company: Pontypool Metro Hotel

Location: Pontypool UK

Date Posted:Apr 23, 2018

 Working a minimum of 3 shifts per week, a combination of Late (3pm-11pm) and  Night (11pm-7am) including weekends on rota system.Deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all of our guests.Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.Administer all reservations, cancellations and no-shows, in line with company policyKeep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunitiesFulfil all reasonable requests from guests to ensure their comfort, satisfaction and safetyConduct regular security checks throughout the day and night and report any issues to line managerProvide reports, as required, for housekeepers and managementAlways adhere to all company policies, procedures and licensing lawsServe and present hot non-alcoholic and alcoholic beverages quickly and efficiently, meeting our standardsAssist in keeping the hotel clean and tidy, at all timesDeal with customer complaints in a professional mannerManage and maintain the administration of all reservations, cancellations and no-shows, in line with company policyComplete all daily administration tasks as requiredReport any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel managerManage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policyMaintain effective communication, at all times, among the team and general managerThis role is varied, covering all customer facing front of house areas.  Reception, Bar, Coffee Lounge, Food Preparation, accounting and Night reception)This is an excellent opportunity to develop within this industry as full training will be given, please apply with CV and covering letter.  We are expecting a high volume of applications and only suitable candidates will be contacted via email.  View full job description
JobCentre Plus 8 months ago
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