Housekeeping Supervisor job in Wolverhampton at Mercure Wolverhampton Goldthorn Hotel

Housekeeping Supervisor

Company: Mercure Wolverhampton Goldthorn Hotel

Location: Wolverhampton UK

Date Posted:Jan 13, 2013

Job Purpose:Maintains guest rooms and common areas by providing housekeeping services; responding to guest and management requests; resolving complaints.Duties:* Accomplishes housekeeping human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures.* Meets housekeeping operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.* Meets housekeeping financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions.* Prepares work priorities by obtaining list of vacant rooms that need to be cleaned immediately, and list of prospective check-outs.* Provides room availability information by informing manager or desk clerk of rooms ready for occupancy.* Resolves customer complaints by investigating and taking corrective actions.* Maintains hallways and lobbies by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending needed actions to management.* Contributes to team effort by attending periodic staff meeting with other department supervisors; discussing company policies and patrons' complaints; making recommendations to improve service and operations.* Maintains safe, secure, and clean work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations.* Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt.* Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.* Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organisations.* Enhances housekeeping and organisation reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Skills/Qualifications:Supervision, Staffing, Safety Management, Thoroughness, Equipment Maintenance, Managing Processes, Developing Budgets, Initiative, Planning, Customer Focus, Listening View full job description
JobCentre Plus 5 years ago
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