Housing Navigator Part Time job in Derby City at YMCA Derbyshire

Housing Navigator Part time

Company: Y.M.C.A. Derbyshire

Location: Derby UK

Date Posted:Apr 12, 2018

YMCA DERBYSHIREJOB DESCRIPTION Job TitleHousing Navigator part time Salary£18,270 per annum pro rata Hours14hours (shifts) Section ABasic Objectives of the Post To work as part of the Accommodation Team to provide a high quality, efficient and effective service to clients aged 16-64.   To assist the Housing Manager in meeting organisational targets for housing management, including voids and rent management To ensure compliance with relevant legislative frameworks, and YMCA Derbyshire’s policies and procedures.  To respect and uphold the aims and values of the YMCA and contribute to a culture of excellence within the Accommodation team, continually improving and developing these services. Section BBackground to the post This is a new post to encompass the accommodation support of the clients within the remit of the local authority Intensive Housing management criteria.  Section CResponsible to: Housing Manager Section DResponsible for (Supervisory Role) None Section EDuties & Responsibilities  To work as part of the Accommodation Team to provide a high quality, efficient and effective service to clients aged 16-64. This will include:- Assessing clients’ suitability for YMCA Derbyshire Accommodation facilities and providing ongoing client support around rents, debts and Housing Benefit queries, as well as budgeting adviceAssisting HMOs in matching residents to each service and ensuring that decisions are signed offLiaison with HMO’s to accept signed up clients effectively and efficientlyLiaising with external agencies and internal staff to ensure the economic and social welfare of each resident; to encourage residents to manage their rent accounts effectively, and budget well. Organising and providing appropriate support for residents preparing to move-on to greater independence, including support through the move and resettlement into their new home.Contributing to the protection of service users from abuse, and support service users when they are distressed.Liaising with other housing, health and social care professionals, benefits, welfare and advocacy agencies, and other landlords as appropriate to meet the needs of service users. Advocating for clients where appropriate. Working effectively with a range of professionals and stakeholders, to ensure the management and success of placements.Developing and managing an ongoing project with residents around financial capability.  To assist the Housing Manager in meeting organisational targets for housing management, including voids and rent management. This will include:- Collecting, recording and processing rent payments appropriately. In liaison with HMOs monitor non-payment of rent and taking action in line with the agreed policy and procedure on arrears. Provide and/or signpost to debt counselling where appropriate.Participating in the assessment and selection of clients ensuring that good practice and equality of opportunity is followed. Assisting residents to understand their Licence Agreement, their rights and obligations, and report any breaches to the Housing Management Officer. Liaising, consulting with and actively supporting tenants meetings, encouraging participation in decision making processes.Recording all activity on the AMIS systemConducting Health & Safety room checks of onsite and off site propertiesMeeting all targets  To ensure compliance with relevant legislative frameworks, and YMCA Derbyshire’s policies and procedures. This will include:- Working with the Housing Manager to ensure that the management of the service fits into the overall framework of policies; procedures and guidelines provided by YMCA Derbyshire and to consult with residents on a regular basis to evidence this. To understand and apply the principles of the following legislative frameworks;Housing Legislation including Landlord & Tenant Act and Anti-social Behaviour ActWelfare Reform and Exempt AccommodationThe Children’s Act 1989 (particularly s20) and Every Child Matters.Safe-guarding (including Missing & Absent Person’s protocols)Data ProtectionTo work with the Housing Manager to review, recommend and develop policies which enable appropriate interpretation and implementation of housing and other relevant legislation The post holder may be required to undertake other duties as reasonably required, commensurate with the level of position and to meet the needs of the organisation. Section FFunctional Links It is essential to maintain and establish appropriate working links with all professional colleagues in the field whose role may affect your work. This will include:- ?       Clients?       Housing Management Officers?       Housing Manager?       Estates and Maintenance Team?       Skills and Opportunities Team?       Health and Wellbeing Team?       Children and Young People’s Services including Youth Offending, and MAT teams ?       Housing Options staff?       Safe and Sound?       Other professionals?       DCC Young People’s Framework Team?       Benefits Agencies?       Health care staff including Substance Misuse Services?       Emergency service personnel?       Local Community?       Probation?       Other housing providers Section GAny Additional Information The hours of work are 14 per week including, evenings, weekends and Bank Holidays to meet the needs of the clients and the project. This post will also include on call duties.  Shifts are 7.45 am - 3.15 pm and 2.45 pm  - 10.15 pm A full driving licence and use of a car is essential. An Enhanced DBS check is required for this post Employees of YMCA Derbyshire will be required to work within the remit of all organisational policies and procedures and any relevant legislation. You will be working with residents who have a wide range of issues related to homelessness, and will be expected to present as a professional role model; building supportive relationships and helping them to achieve as much responsibility and independence as possible for their own lives.YMCA DerbyshireCORE COMPETENCIES Job Title:Housing Navigator YMCA Derbyshire has a Competency Framework which identifies the core behaviours the organisation wishes to develop and engender as part of the culture. The Competencies relevant to this role and the level of competence required are highlighted below. Essential competency requirements for this role are highlighted in the person specification and all applicants will be expected to evidence how they meet these through their application and supporting statement. Customer Focus  is about consulting with, listening to and understanding the needs of those our work impacts and using this knowledge to shape what we do and manage others’ expectations  Level 2 indicators of effective performanceSeeks to understand customer requirements, gathering extra information when needs are not clear.Understands the differing needs of customers and makes adaptations accordinglyChecks customer is satisfied with service through feedbackProduces and implements ideas for improving service to customers Team-working is about using interpersonal skills to work co-operatively and enthusiastically with others in own team and with a diverse range of people (internal/external) to share knowledge and skills to deliver shared goals. Level 2 indicators of effective performanceDevelops positive relationship with othersUnderstands what others need to know and keeps them informedFosters an environment where others feel respectedIdentifies opportunities for joint working to minimise duplicationEncourages and supports other colleagues Communicating and Influencing is about presenting information and ideas clearly and effectively to a diverse range of people ensuring the message is understood and negotiating and persuading to achieve the best possible outcome. Level 2 indicators of effective performanceCommunicates openly and inclusively with internal and external customersClearly articulates messages taking into consideration the target audience, adapting style and communication method accordinglyPresents a credible and positive image both internally and externallyAware of impact of own behaviour and communication style on others Planning & Organising is about thinking ahead, managing priorities and risk, and developing structured and efficient approaches to deliver work on time and to a high standard Level 2 indicators of effective performancePrioritises work in line with key departmental objectives Makes contingency plans to account for changing work priorities and deadlinesIdentifies and consults with relevant team members and stakeholders in planning work Pays close attention to detail, ensuring team’s work is delivered to a high standard Negotiates realistic timescales for work delivery, ensuring team objectives can be met Managing & Developing Performance is about setting high standards for oneself and others, guiding, motivating and developing them to achieve high performance and meet the organisations’ objectives and statutory obligations Level 2 indicators of effective performanceSeeks opportunities to develop professional skills and knowledge and encourages team to do so Ensures own and others’ workloads are realistic and achievable Provides staff with clear direction and objectives, ensuring they understand expectationsRecognises achievements and provides constructive feedback and guidance Gives staff autonomy and confidence to perform well and to their potential Decision Making is about forming sound, evidence based judgements, making choices, assessing risks to delivery and taking accountability for results Level 1 indicators of effective performanceTakes personal responsibility for own decisionsIdentifies and uses relevant information to make decisionsMakes straightforward decisions to progress own workUnderstands which decisions are within own area of responsibility and which to pass to othersAsks others for input, recognising the benefit of more than one perspective Responding to Pressure and Change is aboutbeing flexible and adapting positively, to sustain performance when the situation changes, workload increases and priorities shift. Level 1 indicators of effective performanceResponds flexibly to changing circumstancesStays calm in pressurised and demanding situationsRecognises when unable to cope and asks others to helpDemonstrates openness to changing work priorities and deadlinesLearns from mistakesMaintains personal well-being and achieves a balance between work and home lifeYMCA DerbyshirePERSON SPECIFICATION Job Title:Housing Navigator TECHNICAL REQUIREMENTS (includes experience and qualifications)Essential/DesirableNVQ 3 or equivalent in Housing, Homelessness, Health & Social Care or other relevant subjectDExperience of working with vulnerable people aged 16 – 64 (including those who are homeless) and supporting them to manage their needs and develop life skills.EHold a full driving licence, business insurance and have use of a carEComputer literacy including word, excel and outlookEPrevious housing management experienceDCustomer Focus  Ability to work professionally and courteously with a range of customers both internal and external to include staff, service users and external agenciesEUnderstanding of the issues that affect young peopleEUnderstanding of the issues effecting vulnerable and homeless people ETeam-working Ability to work as part of a team, but also on own initiative and at times unsupervised.ECan work with others to ensure tasks are completeEAbility to monitor progress of work and make effective use of own and others’ timeECommunicating & Influencing  Ability to communicate with a diverse range of peopleEExcellent interpersonal skills and written and oral communication skillsETo work professionally with service users, maintaining professional boundaries and confidentiality at all timesEPlanning & Organising  Good analytical skills to assess the needs and manage regular rent payments and placements of clients.EExcellent record keeping and writing skills to ensure accurate case notes, support plans and placement paperwork to validate workEManaging & Developing Performance  Proven ability to demonstrate skills and experience in providing support to new staffDAbility to set clear objectives with measures of successEDecision Making  Understanding the issues of those experiencing financial hardship/budgeting difficulties and how to address this.EWorking with service users experiencing financial hardship/budgeting issues to devise and agree appropriate payment plans to ensure regular rent paymentsEResponding to Pressure & Change  Ability to work flexible hours, including evenings and weekends as well as being on-callEAbility to manage challenging behaviour in a positive mannerE   YMCA DERBYSHIRETERMS AND CONDITIONS  Job Title:         Housing Navigator                Salary£18,270 per annum pro rata 2.Hours of work14 hours per week on a shift basis. This will include, evenings, weekends and Bank Holidays to meet the needs of the clients and the project. This post will also include on call duties.   Shifts are 7.45 am - 3.15 pm and 2.45 pm - 10.15 pm 3.Leave entitlement33 days per year including Bank Holidays pro rata 4.Sick pay provision2 weeks in a rolling 12 month period; following a 3 month qualifying period Pension entitlementAuto enrolment to Peoples PensionPeriod of termination notice One week during 6 month probation period thereafter one month Conditions of appointmentThe appointment is subject to YMCA Derbyshire receiving two satisfactory references, the completion of a confidential medical questionnaire and a medical examination if considered necessary; an Enhanced DBS check and a six month probationary period.                View full job description
JobCentre Plus 9 months ago
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