Housing Officer job in Saltcoats at North Ayrshire Council

Housing Officer

Company: North Ayrshire Council

Location: Saltcoats UK

Date Posted:Jan 16, 2018

Role ProfileInterviews for this post will take place on Friday 26th January 2018ROLE DEFINITIONTo provide a local housing service to the community by means of an estate based management service.KEY TASKS AND RESPONSIBILITIESCorporate ResponsibilitiesTo undertake individual role in line with the Council’s Strategic Priorities and in compliance with the Council’s corporate policies and procedures.To undertake any other reasonably required duties as instructed by Management or someone acting on their behalf, in addition to the role specific tasks & responsibilities detailed below.Role Specific Tasks & ResponsibilitiesInspect houses and gardens, advise residents of their responsibilities and take appropriate action to enforce the conditions of tenancy etc.Inspect housing areas and take appropriate action to deal with any problems identified.Visit residents and through interviews either in the office or in their homes, advise residents where appropriate and provide information orally or in writing.Liaise with colleagues where child protection referrals may be considered.Attempt to resolve neighbour disputes, act as mediator as required, and in general foster good landlord/tenant relations.Provide information and advice in respect of all of the Council's housing policies and deal with changes in tenancy, applications to sub-let etcDeal with benefit enquiries and assist in such applications, and deal also with rent arrears and have them pursued in the accustomed manner.Maintain records of interviews, meetings as appropriate and generally create a database of information in relation to particular estates.Forge links and maintain contact with residents' groups etc. and in general establish a line of communication between communities and the serviceESSENTIAL / DESIRABLE CRITERIA EssentialDesirableEvidenceEducation and QualificationsHNC or SVQ in administration / customer service or equivalentCIH Level 4 Diploma in Housing or equivalent or studying towards such a qualificationApplication FormInterviewExperienceGeneral housing experienceExperience of interviewing and home visitsApplication FormReferencesInterviewSpecialist KnowledgeUnderstanding and application of Estate Management principles and tenancy conditionsExperience of current Housing issues and policiesApplication FormInterviewPre/Post-Interview Check (if appropriate)Skills and AbilitiesWritten and verbal skillsInterpersonal skills and ability to communicate effectively at all levelsAbility to work unsupervised / generate own workloadApplication FormReferencesInterviewOtherAbility to travel throughout North Ayrshire Application FormInterviewPost Interview Check (if appropriate)Staff Values & BehavioursNorth Ayrshire Council uses behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.Further information on how to complete behaviour based application form questions is available on the  ValueBehavioursFocus.We put our customers firstWe understand the bigger picture Provide excellent customer servicesMeet and where possible exceed the expectations of internal and external customers.Understand the performance levels and standards required within our own role and strive to achieve and where possible exceed these.Know how the work we do fits into the overall performance of the Council.Passion.We take pride in the jobs we doWe are ambitious for our communityTake ownership of our own actions and performance.Reflect on the work we do and consider how it could be improved.Have a positive impact on the lives of our customers and their communities.Push the boundaries to help our customers and communities realise their potential.Inspiration.We all look for better ways to deliver our servicesWe achieve the best results togetherFind new ways to deliver improvements, efficiencies and value for money.Embrace change with enthusiasm and creative ideas.Work together and creatively produce the best outcomes for our customers and communities.Plan all activities with the end goal in mind.Additional InformationReferencesFor your information if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process View full job description
JobCentre Plus 1 year ago
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