Housing Services Officer job in Reading at Radian

Housing Services Officer

Company: Radian

Location: Reading UK

Date Posted:Apr 26, 2018

Want to be part of a dynamic and innovatie organsiation?Affinity is a consortium which comprises of Radian and Southern Housing Group. In April 2004, Affinity was awarded a contract by Reading Borough Council under the Government’s Private Finance Initiative to manage, maintain and refurbish the Council owned stock of around 1,300 properties on the North Whitley estate. The project has been a huge success and some of our achievements and successes include:Top quartile performance on a range of key performance indicators such as repairs turnaround times on empty homes, responses to written enquiries and rent arrearsCompletion of the refurbishment programme nine months ahead of scheduleFirst social housing project in the country to produce a Tenant Compact?? Excellent partnerships and working relationships with key stakeholders in the area Selected as one of three finalists for the Best Operational Local Government Projects at the Public Private Finance Awards in 2007.We are looking for a hard working and talented individual to build on our successes and take us forward on our journey. We have a vacancy for:Housing Customer Services Officer The Housing Customer Services Officer will work closely with the Affinity Housing Staff team and Wates to develop a seamless approach and provide a "one stop service" for residents living in the Private Finance Initiative contract area. The post holder will provide a resident-focused service and assume personal responsibility for solving issues effectively as they arise.The successful individual will need to demonstrate: Experience of working within a housing/maintenance environment The ability to deliver high quality customer responsive servicesEffective organisational and time management skillsThe ability to work effectively as part of the a team Commitment to equality of opportunity and valuing diversityThe ability to represent the organisation effectively, maintain and build relationships and partnerships with the partners to the PFI scheme, and all other stakeholders.If you are interested in the vacancy, please contact Marie Bailey (Tenancy Services Team Leader) on 01189 224466 for further details. View full job description
JobCentre Plus 1 year ago
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