IT Analyst job in Musselburgh at Menzies Distribution

IT Analyst

Company: Menzies Distribution

Location: Edinburgh UK

Date Posted:Feb 14, 2018

IT Analyst, Edinburgh, £Competitive with skills and experience Overview and Responsibilities: Do you have experience of 1st line helpdesk support? Are you looking for looking for an exciting and diverse role within IT Helpdesk? Menzies Distribution have a vacancy for IT Analysts, within our business support function providing helpdesk support to the wider business. The IT Analyst role will be responsible for the following;Handle, respond and log calls/enquiries and provide support/problem solving functionFollow up investigation and progress action/resolutionControl data communications and monitor for potential problemsProvide Desktop Support for the full range of Microsoft operating systems/applicationsEnsuring all tickets are logged and tracked in the service management platform, service now.Ensuring the correct priority is given to incidentsParticipation in the change process and if required change board.Participation in ad hoc project workEnsuring all P1 incidents follow incident management processEnsuring service catalogue is kept up to dateParticipation in team meetingsParticipate in regular 1:1 meeting with Team Leader  Key SkillsEssential:ITIL Qualifications1 year + experience in IT support function or environmentIT Service experience, ideally using Service Now.Excellent communicator together with strong interpersonal skills.Logical and systematic problem and analytical solving skillsGood organisational skillsA good team playerPC LiterateAn understanding of how Information Technology influences and impacts day to day business.Desirables:2nd Line IT SupportCurrent ITIL certification.Relevant degree or equivalent experience. Benefits… Menzies Distribution values its employees and looks to provide support to all employees during their tenure. We provide the following benefits to all employees: Pension SchemeGenerous annual holidayLife CoverChild Care VouchersEye CareContinuous Professional Development and training opportunities Menzies Distribution reserve the right to remove this vacancy at any timeClosing Date: 28th February 2018   View full job description
JobCentre Plus 1 year ago
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