IT Helpdesk Customer Support Analyst job in Musselburgh at Monster UK

IT Helpdesk Customer Support Analyst

Company: Monster UK

Location: Edinburgh UK

Date Posted:Nov 15, 2016

A well-established Practice Management Software company is seeking an experienced helpdesk support representative to join their busy client support team.The role is based in Edinburgh and focuses on a combination of software support (supporting the client's suite of software products), and the environment around those products (including Microsoft Windows operating system &Microsoft Office Application software).This is a great opportunity to join a professional, structured and fast-paced environment where you can develop your technical skills. The support department has different desks, with 1st, 2nd and 3rd line support staff.IT Helpdesk Support Analyst - the Role:* This busy and varied customer support role will see you providing remote support to a wide-range of business clients across the UK* Working a ticketing system and to SLAs, you will take 'ownership' of the calls, from start to finish, and escalating where necessary to 2nd line support* Working with your team leader you will also have input into process improvement measures to improve the output of your departmentIT Helpdesk Support Analyst - Candidates must have:* At least 2 years 'customer service' experience (this includes IT support to clients) in a similar customer helpdesk role, providing remote client support - at least 1st* Must live within easy commute distance from Edinburgh* Must have a good telephone manner and pleasant tone.* Demonstrate the ability to understand and build rapport with callers* The ability to work well under pressure and in a busy environment* Demonstrate a positive and professional manner with their client base and supporting network contacts.* A good basic understanding of networking - e.g. supporting network connectivity* Strong Windows o/s (Windows 7, 8, 10)* A problem solving mind with strong PC diagnostic skills* Good Windows Server 2008 and 2012* Experience of supporting MS OfficeThis is a fantastic opportunity to join a busy environment where you can develop your skills and knowledge in a professional niche sector, working alongside an experienced and dedicated team. Full training will be provided for the successful candidate. In return, our client is offering a competitive salary of £18000 - £20000 per year plus 28 days holiday (including public holidays) and a workplace pension.The role is working Monday to Friday, 9am - 5pm. To be considered for this role, apply now! View full job description
JobCentre Plus 2 years ago
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