IT Helpdesk Manager job in Newbury at Dovetail HRS
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IT Helpdesk Manager

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Company: Dovetail HRS

Location: Newbury, Berkshire

Date Posted: Feb 07, 2012

Candidates should possess: *Previous experience of customer service delivery in the IT sector *At least 3 years experience supporting customers with a range of IT related queries *Experience of supervising/managing customer support and helpdesk staff *Proven knowledge of ITIL v3 or certification *Experience in IT security/cryptography (desirable) The successful candidate will: *Be required to undergo security vetting *Manage and be responsible for our overall customer support function at 1st 2nd & 3rd levels *Operate to defined KPIs and service delivery targets *Manage a small team of helpdesk operators *Interact with a range of clients including specialist technical staff and non IT users...View full job description
From CV Library - 07 Feb 2012
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