IT Service Delivery Officer Band 3 Coventry And Warwickshire Partnership NHS Trust job in Coventry at Coventry And Warwickshire Partnership Trust

IT Service Delivery Officer - Band 3 Coventry and Warwickshire Partnership NHS Trust

Company: Coventry and Warwickshire Partnership Trust

Location: Coventry UK

Date Posted:Nov 13, 2017

** This job is based at our Corporate Head Office **A fantastic opportunity has arisen for a highly motivated person to join an NHS Trust in the role of Service Delivery Officer. This is a unique role that provides IT admin support to CWPT staff along with those at Arden CSU, SWCCG, WNCCG, CRCCG, and other partner organisations to defined SLA’s. Working as a part of a team that is the first point of contact into IT, you will handle all service delivery requests including those for system access, file security, asset management, procurement, requisitions and billing. You will be required to provide support from Monday to Friday, 08:00 – 18:00 on a rota basis.Responsibilities of the role include:• Liaise with suppliers, professional groups, external agencies, IT staff, users at all levels to understand their requirements and pursue delivery of services.• To understand user requirements, log and pursue through to delivery of required services.• To authenticate and grant systems access or file access.• To manage and track assets throughout the Trust• To handle procurement for all IT equipment throughout the Trust, handling all requisitions, orders, bills, invoices, and recharges.• Produce service delivery and performance reports• To liaise with staff across the Trust, professional groups, individuals, service users and external agencies on matters relating to the work of the teamKnowledge &Skills desirable:• Computer literate, specifically Microsoft Windows 7 and Microsoft Office packages• Broad knowledge and understanding of service delivery procedures• Experience of working in a busy admin role delivering outcomes with tight timescales• Knowledge of hardware including desktops, laptops, printers, MFDs, etc.• Experience of working effectively with customers, stakeholders and suppliers• Experience using an incident logging system, preferably MarvalQualifications desirable:• Minimum of GCSE English at Grade C or above• Foundation Level ITIL v 3 qualified• A+ Certification – Essentials• Microsoft CertificationThis advert closes on Wednesday 22 Nov 2017 View full job description
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IT Service Delivery Officer Band 3 Coventry And Warwickshire Partnership NHS Trust jobs in Coventry

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