IT Service Desk Analyst/ Helpdesk/ 1St Line job in Southampton at Preferred IT
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IT Service Desk Analyst/ helpdesk/ 1st line

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Company: Preferred IT

Location: Southampton, England

Date Posted: Feb 08, 2012

The role will require first class communication skills and a natural ability to manage the customer relationship effectively ensuring all incidents and requests are properly responded to through to ticket closure. 1st Line IT Service Desk Analyst/ Helpdesk - Microsoft, Windows Excellent opportunity for a Service Desk Analyst to join this team.
You must have: - 1/2 years experience in an IT support role with working knowledge of hardware and software support - Excellent customer service skills - 1st class communication and interpersonal skills with a professional and confident manner - well organised with good time management skills - good problem solving skills - ability to make informed decision based on the information at hand - good business acumen and appreciation of the impact of IT on business Applicants should ideally drive and will need to participate in the out of hours support rota Unfortunately, we are not able to consider candidates that do not meet all the requirements of the role as outlined in this advertisement...View full job description
From Careers4a - 08 Feb 2012
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