IT Support Analyst 2nd Line job in Musselburgh at Scottish Government

IT Support Analyst (2nd Line)

Company: Scottish Government

Location: Edinburgh UK

Date Posted:May 15, 2018

 We are currently seeking applications for 3 IT Support Analysts (2nd line) within theInformation & Technology Services (iTECS) Division based in Edinburgh & Glasgow.This is a 23 month fixed term and pensionable appointment and new entrants will normally start on the minimum of the pay range. Candidates with a disability who meet the essential criteria below will be invited to the assessments. As an IT Support Analyst you will provide 2nd Line ICT Support to around 11,000 customers on the SCOTS platform. The roles will be based in Edinburgh (Victoria Quay) or Glasgow (Atlantic Quay) however you will be required to work in other customer locations when required. The post holder is expected to exhibit technical proficiencies in Windows Operating Systems (7, 8.1, 10, Server 2012/16), Office 2010/2016 and have a good understanding of Assyst 10, SCCM, Microsoft Exchange Server 2010, CISCO VPN, DHCP and Microsoft Active Directory. Full training will be given. Qualifications RequiredFor jobs in Band B & C you must hold a minimum of 3 Highers or equivalent, however relevant experience in a 2nd line ICT Support role may also be acceptable. Please note: If you fail to demonstrate how you meet the minimum requirements as stated above, your application will be automatically sifted out. Essential CriteriaTechnical proficiency in Windows Operating Systems (7, 8.1, 10, Server 2012/16), Office 2010/2016 and a good understanding of Assyst 10, SCCM, PowerShell, Microsoft Exchange Server 2010, CISCO VPN, DHCP and Microsoft Active Directory.Experience in a service delivery role, the ability to work with limited supervision, displaying good judgement, strong planning, organisational, influencing and project management skills with an ability to analyse information and determine improvements in services and processes.Experience of working and engaging with a wide range of suppliers, stakeholders, including Ministers, Directors and Senior Management to deliver solutions that meet their outcomes.Excellent customer service skills, demonstrating a commitment to delivering a high quality service. For further details and to apply online, visit our website athttp://bit.ly/sgvacancies. To apply, you must fully complete and submit an online application via our website before the closing date.To learn more about this opportunity, please contact David Swan who can be reached at or 0131 244 9486. If you experience any difficulties accessing our website or completing the online application form, please contact the Recruitment Team on 0131 244 5739 or via . View full job description
JobCentre Plus 3 months ago
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