IT Support Apprenticeship ITSM101 job in Eastleigh at GetMyFirstJob

IT Support Apprenticeship ITSM101

Company: GetMyFirstJob

Location: Eastleigh UK

Date Posted:Nov 07, 2016

Brief DescriptionThe Microsoft IT Apprenticeship Programme are offering this exciting new opportunity for individual with an interest in IT as well as the ambition to learn new skills and gain on the job experience.Full DescriptionThe Microsoft IT Apprenticeship Programme are offering this exciting new opportunity for an IT minded individual with the ambition to learn new skills and gain on the job experience. This is a fantastic opportunity to join a company who provide IT support and IT equipment to a broad range of small to medium sized commercial businesses, charities and schools in the south of England. Through the Microsoft Partner Apprenticeship Programme, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after, giving you a fantastic head start to your career in IT, starting your professional career in the industry. For more details, keep reading… Duties and Responsibilities: The Company require a pro-active IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. The Apprentice IT Engineer will be required to perform a broad range of IT hardware and software support requirements, including some telephone support. Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success. As a Microsoft IT apprentice you will be required to: Learn how to Support internal systems. Become a valued part of the IT Support team. Learn how to provide technical support to marketing channels and activities. Assist in customer project and support activities as skills allow. You will gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship. You will help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients. Learning how to handle the telephone support calls – as well as incoming Helpdesk emails. They will manage the Helpdesk system, ensuring all calls are handled within the agreed SLA. You will be working on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues. Our clients use (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful. Other responsibilities will include hardware builds, software support and basic troubleshooting methodologies. Qualification RequirementsYou should have GCSE Maths &English at C or above and 3 or 4 other subjects at least. You will have enjoyed school, and you’ll be ready for a new learning environment in the world of work. View full job description
JobCentre Plus 3 years ago
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