Inbound Customer Service Advisor job in Accrington at Search Consultancy LTD

Inbound Customer Service Advisor

Company: Search Consultancy LTD

Location: Accrington UK

Date Posted:Oct 03, 2017

Inbound Customer Service - NO OUTBOUND!Temp to Perm (Perm after 3 months)Accrington, England£15,000 (Paid at an hourly equivalent rate of £7.69ph)Rising to £16,000 after 6 months, then £17,000 after 12 monthsFree ParkingCustomer Service Advisor:As a Customer Service Advisor we are looking for individuals who are passionate about delivering exceptional customer service. As this role is phone and email based, you will need to be an excellent communicator, listener with good questioning skills, you will also need to have a good written ability. This job is a great opportunity for someone looking to enhance their customer service skills further.Your day to day responsibilities will include:Taking inbound calls from customers who may have a query with their orderProviding a friendly and efficient service to all callersMeeting specific SLA'sEmpathising with the customer about their query or complaintResponding in writing to emails and lettersDealing with product and delivery enquiriesLogging all details and case notes on the in-house systemThe shifts are: Mon - Fri 9am - 5pm. Please note, during busy times (Jan-March) you will be required to work occasional Saturday's and some evening overtime (no later than 7pm).For the position of Customer Service Advisor we are looking for the following experience:Ideally phone, hospitality or retail based customer service experienceExcellent communication and listening skillsA passion for customer servicePrevious experience of delivering exceptional customer serviceNo call centre experience is necessary as full training will be provided Benefits of working through Search Consultancy:Weekly payCompetitive hourly rate of pay28 days holiday (Inclusive of Bank Holidays)PensionDedicated ConsultantWe work in partnership with some of the most recognisable brands in the UKInterviews and start dates ASAP. Click APPLY today or call Daniel Forshaw at Search Consultancy - Manchester on 0161 835 8746 for more information!Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre, customer service, outbound, collections, retail, hospitalitySearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age View full job description
JobCentre Plus 10 months ago
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