Inbound Customer Service Advisor job in Stockport at Search Consultancy LTD

Inbound Customer Service Advisor

Company: Search Consultancy LTD

Location: Stockport UK

Date Posted:Nov 23, 2017

New Year, New Job? Want a permanent role to start in the New year?Are you passionate about customer service? Do you pride yourself in delivering the best standard of service and always go the extra mile to achieve targets?It's time for a fresh start in a brand new role where you can apply and develop your customer service skills at one of the national leading financial services company. Working as an Inbound Customer Service Advisor based in Stockport within a state of the Art building, you will take inbound calls from customers who have queries regarding their accounts and ensuring that the customer's query is resolved first time while ensuring that the online database is updated accordingly. As a Customer Advisor you will play a big part in delivering the day-to-day services that our customers require; it's your job to take all kinds of calls from all kinds of customers about their enquiriesAbout the role:To deal with individual customer's accounts, inbound telephone enquiries and requests in an effective mannerInteract with customers through a range of channels (telephone, paper mail, email and other internet channels) and will act as the face of our brandYou will be taking calls from customers; you will apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcomeSending correspondence out to customersYou must be able to understand and assess customer enquiriesDirect customers to the correct channelsHours of work & Pay Rate:The contact centre is open between 6am until 10pm Monday - Sunday - You will be working 5 out of 7 days on a rota basisPaying between £16,000 - £18,000 per annum dependant upon experienceBenefits: Free parking available on siteSubsidised canteenFantastic social environmentNewly refurbished building - state of the art call centreDedicated training suitesYou must have:Ideally experience dealing with customers in a contact centre or face to face environmentA good level of PC skills and be comfortable learning new computer systemsSatisfactory references for the last 3 yearsNo unspent criminal convictionsBe comfortable passing a CRB and a credit checkApply today with an up-to-date CV for more information.Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. View full job description
JobCentre Plus 1 year ago
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