Inbound Customer Service Advisors job in Glasgow at CCA Recruitment

Inbound Customer Service Advisors

Company: CCA Recruitment

Location: Glasgow UK

Date Posted:Feb 26, 2018

Inbound Customer Service AdvisorsDue to a period of growth CCA Recruitment are working with a leading utility customer experience provider in Glasgow City Centre. As a result we have a number of opportunities for permanent Inbound Customer Service Advisors in their city centre based contact centre with a start date of the 12th March 2018.Inbound Advisors are responsible for handling calls from customers, delivering exceptional customer service, providing advice, and taking ownership to resolve customer queries and complaints.Our client is a business which focusses greatly on ensuring their clients and customers receive the best level of service and you would be an integral part of that. They are also passionate about ensuring their employees receive the same level of experience at every stage of their employee journey. In addition to a thorough induction training period new advisors can expect ongoing support from floor walkers, coaches and team managers.What is on offerStarting hourly rate of £8.50 per hourShift patterns across the operational hours of Monday to Friday 8am and 10pm and Saturday 8:30am and 6pm (no Sunday work)28 days holidayPensionChildcare vouchers / cycle to work scheme / discounts on glassesDiscounts on various retail products including supermarkets, travel and hotelsCareer developmentSubsidised canteen, free tea and coffeeCharity fundraising and themed daysRequirementsStable work history with proven experience in a customer service role e.g. retail or contact centreGood written and verbal communication skillsPC literacyGood timekeeping and attendanceIf this interests you, please send your most updated CV or call Krishna on 0141 406 6732.Please note that our client's employees are subject to a range of background checks including credit, fraud, criminal record, employment, drug and alcohol screening.No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. View full job description
JobCentre Plus 11 months ago
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