Inbound Customer Services job in Glasgow at Blue Arrow

Inbound Customer Services

Company: Blue Arrow

Location: Glasgow UK

Date Posted:Dec 23, 2017

Inbound Customer Service AgentsStarting 19th February 2018Glasgow City5 month contract with a view to permanent for suitable candidatesThis rare 5 month contract will have the successful candidate handling calls from customers and colleagues regarding bank accounts and applications.The role: - Handlinginbound calls, ensuring they are compliant at all times and in line with industry standards - Maintain strong rapportwith internal and external contractors, regularly communicating in a professional manner, including investigating and resolving concerns. - Deal with cases at various stages, exercising knowledge, responsibility and accountability to support this - Working towardstargets, strict time scales and deadlinesThe person: - You arecustomer centred, embracing the importance of consistent high practice and service, preferably within call centre environment. - You are able toeffectively use informationtowards ensuring customer needs are satisfied to high standards as well as having a high attention to detail. - You areflexible, with a drive to undertake various tasks at a similar level - You areforward thinking, recognising improvements for new and existing practices - Youwelcome constructive feedbacktowards consistently increasing your skill set and abilityWhat you get in return: - Competitive hourly payof £9.47 per hour - Paid weekly - Accrual ofholiday paywhich can be taken throughout the year - Temporary, long term and permanent opportunities - Candidaterecognition rewards - Dedicated experienced recruitment consultant on hand*All candidate will have to commit to sitting the following vetting checks before a formal offer is made: Disclosure Scotland, Fraud, Address and Credit checks.Telephone Interview will commence January 5th-20thAssessment Interviews will commence 22nd JanVetting & Checkstake 3 weeksStart date 19th Feb 2018 View full job description
JobCentre Plus 1 year ago
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