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Inbound Multilingual German Manager
To quality monitor the performance of each agent and feed back to them using the company Performance Management system 8.
To take calls/emails when needed in order to achieve productivity targets and to lead from the front. 3.
To assist with recruitment, training and development in line with the Performance Management process and HR Guidelines 5.
To keep a team of up to 12 agents motivated to deliver against a set of tight productivity and SLA targets. 2...View full job description
From Reed
- 04 Nov 2011
To take calls/emails when needed in order to achieve productivity targets and to lead from the front. 3.
To assist with recruitment, training and development in line with the Performance Management process and HR Guidelines 5.
To keep a team of up to 12 agents motivated to deliver against a set of tight productivity and SLA targets. 2...View full job description
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