Insurance Account Manager job in London at Office Angels

Insurance Account Manager

Company: Office Angels

Location: South Croydon, Surrey

Date Posted:Oct 24, 2013

Role: Through the provision of first class, professional and diligent client care to sell and administer insurance policies offered by the Company. Skills Required: The ability to communicate clearly, positively and effectively both orally and in writing To display a positive and enthusiastic work ethic and style To build and develop long-term client relationships The ability to work effectively and in an organised manner both independently or co-operatively as part of a team The ability to listen to clients and identify their needs Reporting to your Branch Manager, you are responsible to the Company, your colleagues, insurers and our clients Principal Duties: To sell and administer insurance products appropriate for our client's needs with due care and consideration To assist your Branch Manager in meeting, and wherever possible, exceeding Branch objectives To exceed client expectations in terms of efficiency, effectiveness and responsiveness through the diligent and professional conduct of your duties. Competency & Knowledge Checklist for Team Members Client Focus Anticipate needs & requirements of clients, underwriters, & colleagues Builds sound relationships (by "making friends", building rapport etc) - looking at the long-term. Delights clients by exceeding expectations on all fronts. Acts with integrity and for the good of the client. Communicating with Others Able to pick out important information in all communications. Actively listens - identifies needs Builds and develops long-term client relationships. Writes clearly, logically & unambiguously. Delivering Results Focuses on what needs to be done and do it - positive & enthusiastic work ethic. Manages own time & prioritise effectively. Handles high pressure situations well. Consistently delivers top quality service - passion for getting it right - same high quality at the end of each day as at the beginning. Supporting the team Supportive of the team as a whole and individually - helps others (giving constructive, balanced feedback). Willing to step in and; where appropriate, suggest ways forward. Initiative & Innovation Self-starter: takes the initiative - likes challenges Has a questioning stance - wants to know 'why' as well as the 'what'. Thinks 'outside the box': there is almost always another way - highly motivated to seek answer. Shares insights with others & initiates action. Always able to find a solution to a problem (with others' help if necessary). Leadership Leads consistently by example & persuasion: develops a loyal following. Motivates, mentors and inspires (influences) others to achieve Branch and Personal objectives. Provides clear sense of direction. Able to vary leadership style as occasion demands. Unafraid to question 'standard' practices (assertive). Planning and Organising Anticipates & prepares in advance for likely problems/opportunities. Identifies future opportunities & issues & takes appropriate action to attain desired results (market awareness). Draws up and follows a systematic course of action (adapting it as appropriate) with appropriate level of energy. Sales Makes friends" of all clients Develops good relationships - shows interest Meeting wants and needs - and reviews own performance Effectively closes the sale: establishing and meeting objections Cross sells and offers policy enhancements Excellent product knowledge Shows awareness of other opportunities to assist the client View full job description
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