Intensive Housing Officer job in Burton Upon Trent at Prospect Housing Trust Ltd

Intensive Housing Officer

Company: Prospect Housing Trust Ltd

Location: Burton upon Trent UK

Date Posted:Mar 15, 2018

JOB DESCRIPTION – INTENSIVE HOUSING OFFICER  Responsible To: Director of Prospect Housing Trust Overview of Role and Responsibilities – Intensive Housing Management The post-holder will undertake a range of comprehensive and practical housing management activities centred on tenancy start up, closure and resettlement, overseeing repairs, health and safety monitoring, tenant consultation and addressing anti-social behaviour and neighbour disputes.    Duties  1. Ensure the tenant is aware of the conditions and tenure of their tenancy agreement and that they fully understand their rights and responsibilities as a tenant.    2. Provide the tenant with a tenancy handbook and keys when completing the sign-up process.  3. Assisting with Housing Benefit claims during tenancy sign-up process ad throughout their tenancy. Report any subsequent changes to ensure payment of rent and minimise arrears.  4. Provide advice and assistance with getting utilities connected and disconnected  5. Advising and assisting with implementation of aids and adaptations to the property.  6. Advising tenants on rent arrears.  7. Ensuring the tenant is maintaining a safe and secure environment at home and advise accordingly.  8. Assist tenants with benefits and other claims, personal budgets and sign posting to relevant agencies to enable them to maintain their independence and remain in their accommodation.  9. Ensure tenants know how to use equipment safely.  10. Dealing with anti-social behaviour issues, and working with the Housing Officer in serving notices.  11. Dealing abandonment and related issues.  12. Arranging and monitoring access to the building.  13. Maintaining security of the building (locking doors/alarm checks).  14. Ordering and facilitation of new equipment, furniture, white goods, carpets/flooring.  15. Maintaining accurate records of maintenance works and orders.   16. Facilitating and reporting day to day repairs.   17. Placing orders and monitoring works in progress and checking completed works.  18. Arranging tests of the gas and electrical system/items within the accommodation.  19. Conducting housekeeping audits and property inspections.  20. Facilitating tenant consultation, information and participation related to housing matters and housing management information.  21. Conducting fire risk assessments.  22. Testing fire alarms and door entry systems.  23. Providing advice relating to resettlement and move-on opportunities.  24. Undertaking preparatory work on resettlement and move on.  25. Putting the tenant in touch with, or advising on availability of care, support and welfare services.  26. Encouraging tenants to maintain those contacts and their engagement with services.  27. Work in partnership with all key stakeholders  28. To assist in the delivery of tenancy Training and provide relevant advice and training to tenants.  29.  Provide out of hours housing management and security response e.g. fire, flood etc.  30. Respond to emergency calls from tenants and contact emergency services, social services, health or family members.  31. Assist with tenants meetings.  32. Be aware of and complying with the corporate Health and Safety policy.  Other Responsibilities  1. To engage in regular supervision with the identified line manager and to produce  verbal and written progress reports relating to areas of responsibility.  2. To carry out all work undertaken in a proactive and enthusiastic manner which reflects the aims and philosophy of Prospect Housing Trust. 3. To respond positively to all reasonable requests for advice and assistance.  4. To maintain confidentiality at all times in accordance with Prospect Housing Trusts Support’s Policy and the framework of the Data Protection Act.  5. To maintain up to date professional knowledge and skill through reading, research and ongoing training.  6. To observe company policies, procedures and guidelines for good practice.  7. Any other duties as required, such as general cleaning duties.    View full job description
JobCentre Plus 1 year ago
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