Key Account Support Executive job in Oxford at Adzuna

Key Account Support Executive

Company: Adzuna

Location: Buckinghamshire UK

Date Posted:May 10, 2017

This is an exciting opportunity to join a growing company in a Customer Services position as a Key Account Support Executive to provide a first class customer experience to clients and deal with incoming service requests/enquiries and failures via telephone and email. Duties include: Understand the client base, including individual process, procedures and SLA's for clientsUnderstand service delivery companies, including individual processes, procedures and SLA'sAct as 'first port of call' and provide an excellent customer experience for clientsDeal with telephone calls and emailsEnsure that all client requests are managed in line with the agreed SLA'sAction orders/changes to services/adhoc work accurately through in-house systemEnsure all incoming events are accurately recorded on CRM systemLiaise with service delivery partners to ensure clients' requests are met with the agreed SLA's and any repeat issues are route caused and resolved Specifications include: Previous experience working within a fast paced service delivery environmentExcellent verbal and written communication skillsGood IT skills including MS Office packagesA good understanding of the English language, both verbal and written Hours: Monday to Thursday 0830 - 1715, Friday 0830 - 1700 Benefits: Company Bonus Scheme OTE £2000 per year (paid quarterly)Pension Scheme28 days holiday per annum including Bank Holidays with a yearly increase of 1 day for every full year worked - capped at 33 days View full job description
JobCentre Plus 2 years ago
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