LSD22 job in Wednesbury at Wolverhampton YMCA


Company: Wolverhampton YMCA

Location: Walsall UK

Date Posted:Oct 20, 2017

    JOB DESCRIPTION Job Title:Support Worker Location:The Glebe Centre,Walsall (and other areas across the Black Country as appropriate) Reporting to:The Glebe Centre Manager Hours:20 hours per week Salary:£14,000 Job Purpose:To work with service users accessing the Glebe Centre, ensuring that they have access to all support provision, especially in relation to homelessness issues. The role will require confidence to work with men and women with complex needs and issues, the ability to work as part of a team and the post holder will need to possess a passion for supporting people who are rough sleeping.  Duties and Responsibilities OverviewYou will work with people accessing the Glebe Centre who are homeless, rough sleeping and vulnerably housed, helping them to identify their support, accommodation and other needs and assisting them to access appropriate services. You will support service users to access appropriate financial, medical and other required support to aid the accommodation process. You will offer move on support to service users who have been housed and who remain in Walsall. You will work closely with both Glebe staff and with partner organisations in order to provide the most appropriate package of care for Glebe Centre service users.  Specifically:Make contact with the identified client group through direct referrals, including self-referrals, and through proactive working. Assess the needs of service users, paying particular attention to their mental health and substance misuse issues. Undertake assessments with service users, involving other agencies where appropriate. Agree, with service users, an action plan that takes into account their full range of needs and other agency involvement. Plan, organise and deliver activities, group and 1-1 sessions that meet the needs of the client group in order to ensure that service users are ‘tenancy ready’. Design, develop and deliver new approaches to working with the service users that, through using analytical and creative thinking, helps to assist the individual in maintaining their tenancy. Ensure service users understand their rights and responsibilities as tenants.Advocate, where appropriate, on behalf of service users in respect of housing services, primary healthcare, benefits and other agencies. Facilitate the provision of advice and assist service users to access appropriate services, including access to benefits supporting them whilst they are waiting for these other services to begin to take effect. Support service users to find and compete for properties. Broker communications with Landlords, Housing Associations and other providers, as and where required in order to fully support the accommodation process. Link the service user in with additional Floating Support, if required, as provided by external agencies. Liaise with service providers, including primary healthcare, mental health services and substance misuse services in order to provide the most appropriate care package for the individual. Provide a ‘start up pack’ to every service user who attains housing that includes donated resources in order to support the initial transition into accommodation. Other Tasks To maintain records and statistics as directed by the line manager. To provide written reports on behalf of the organisation. To contribute to data collection and project reports as appropriate. With other staff and volunteers, ensure that all services are provided and maintained to a high standard. Attend supervision, appraisals and training as requested, adopting a continuous professional development approach to learning. To participate fully as a member of the staff team and, in that regard, meet regularly with other team members, contributing proactively to the on-going development of other individuals, including volunteers, and the project, as appropriate.  Work with a range of other organisational developments as appropriate. Ensure that all equipment/materials are maintained in a safe, clean and efficient working condition, reporting any Health and Safety and/or equipment issues to the Centre Manager. Ensure that the Centre Manager is aware of the need for replacement materials and equipment for the satisfactory performance of duties. Wear protective clothing in accordance with COSHH and Health and Hygiene regulations as appropriate. To work within guidelines ensuring delivery is in line with the relevant quality assurance frameworks. To be flexible to the changing needs of YMCA Black Country Group and its clients. To abide at all times by YMCA Black Country Group Policies and procedures e.g. work within the safeguarding vulnerable adults policy at all times.  To promote the aims and purpose of the YMCA.Person Specification  Experience of: DesirableEssentialAt least one year’s experience working with the client group, in particular those with mental health and substance misuse issues and those at risk of offending behaviour. ?Experience of undertaking needs assessments, along with care planning and client management. ?Experience of working with people with dual diagnosis needs. ?Skills & Ability:  Excellent interpersonal skills, in particular the ability to network and develop relationships with service users and build links with other agencies. ?Knowledge of statutory agencies and benefit provision, with particular reference to JSA, ESA, PIP, UC, Housing Benefit, Probation Service, etc. ?An understanding of appropriate support models to meet service users’ needs.   ?Ability to work under own initiative and to manage own caseload. ?Ability to work in informal settings and flexible hours, including some evenings and weekends. ?Ability to keep up to date records and statistics, sharing information as and when appropriate. ?Knowledge of:  A sound knowledge and appreciation of the issues faced by the client group and their complex needs. ?An understanding of relevant legislation related to housing, community care and benefits. ?Personal and Interpersonal Qualities:  Ability to communicate effectively with colleagues, clients and external agencies. ?Be supportive and encouraging to others in the team. ?Plan and prioritise own workload to achieve agreed objectives. ?Responsible for working to given standards and monitoring own performance. ?High level of commitment to improving people’s lives through partnership working. ?High levels of personal integrity and respect for others. ?Qualifications:  A relevant qualification e.g. NVQ in Health and Social Care, Information, Advice and Guidance, counselling qualification etc.?  General:  Be committed to the YMCA’s Equality and Diversity Policy. ?Willingness to develop within the job and undergo relevant training. ?Ability to respect the Christian Ethos of the YMCA and uphold its values. ?Full driving licence.? Current first aid qualification.? THE POST HOLDER MUST AGREE TO AUTHORISE A FULL DISCLOSURE AND BARRING SERVICE CHECK.   ?   View full job description
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