Linen Porter job in Slough at Holiday Inn Express London Heathrow T5

Linen Porter

Company: Holiday Inn Express London Heathrow T5

Location: Slough UK

Date Posted:Apr 20, 2015

1.     To demonstrate high quality guest care and service at all times according to Company standards.2.     To provide a professional, friendly and efficient service in accordance with Company requirements.3.     To effectively resolve guest’s queries and complaints and inform the Floor Housekeeper of any complaints and compliments received.4.     To take clean linen to the room attendants and collect used linen on a timely basis and in accordance with Company procedures.5.     To ensure all guests’ and team members’ laundry and dry cleaning is processed in accordance with hotel procedures, charging as required.6.     To maintain the Linen Room and areas allocated to you by the Housekeeper to the standard required.7.     To count (incoming and outgoing) linen stock and rotate linen stock, reporting any stock losses or any misused to the Head Housekeeper.8.     To participate with linen stock takes when requested.9.     To assist with general cleaning duties such as servicing rooms, spring cleaning and deep cleaning, complying with the standards required by the Company.10.To move furniture and set-up and dismantling extra beds and cots in accordance with the manufactures’ guidelines and Company standards.1.     To strictly adhere to the security procedures laid down by the hotel and Company, to include keys, stock, cash and property and comply with the Company’s room etiquette procedures.11.To correctly use all cleaning agents on all surfaces and operate and clean equipment according to Company procedures.12.To report damage, hazards and wear and tear to the Head Housekeeper and ensure that any maintenance is followed up promptly.13.To be aware of services/events in other areas of the hotel/outside the hotel, so that guest queries/information requests can be handled in an informed and reassuring manner.14.To attend staff briefings, meetings and training sessions as required.15.To ensure compliance with all statutory and Company policies including Fire, Health and Safety, Food Safety, Risk Assessment, Data Protection, welfare and equality.16.To demonstrate a high standard of personal appearance.  Always wearing the full and correct uniform and ensuring good personal hygiene.17.To develop and maintain positive working relationships with others, supporting the department to reach its targets.18.To undertake any other duties requested by Management.  View full job description
JobCentre Plus 4 years ago
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