Litigation Representative job in Manchester at Lucy Walker Recruitment

Litigation Representative

Company: Lucy Walker Recruitment

Location: Manchester

Date Posted:Apr 16, 2014

Call Centre- Customer Service - Litigation Representative - Greater Manchester Litigation Representative A fantastic opportunity has arisen with an established company. A market leader within the financial industry requires a Litigation Representative based in Manchester. Key Responsibilities: Responsible for appropriately managing accounts as per company policy and procedures, where their customers fall into financial difficulties To provide support to stores where there is an indication that a customer is in financial difficulty To work with third parties assigned by the customer and build good relationships Utilise various enhanced collection tools such as Land Registry and public databases to make informed decisions in relation to future enforcements Ensure that all arrangements are realistic and affordable in line with the customer's circumstances. Respond to customer enquiries in a timely manner Respond to external organisation enquiries in a timely manner Handle inbound and outbound calls / SMS / Emails/ Letters Provide appropriate payment options within company guidelines To provide assistance in completing, appropriate documentation Accurately enter customer information on company systems according to process and policy guidelines. Continually familiarise yourself with all regulatory briefs and hand-outs. Key Competencies for the role: Strong communication skills, both written and verbal, along with a sound work ethic Excellent listening and negotiation skills, with particular emphasis on attention to detail Ability to multi task & work well under pressure Good knowledge of financial regulations and working experience in a highly regulated environment Ability to empathise and build rapport To be flexible with a can do attitude Excellent team player Well-developed organisational skills Ability to use own initiative Essential: Previous Call Centre or sales experience Excellent communication skills An understanding of litigation processes Strong influencing and negotiation skills Experience of working to targets Excellent IT and keyboard skills Numerate and literate 35 hours per week View full job description
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