Manager Customer Analytics Corporates job in London at KPMG LLP

Manager – Customer Analytics – Corporates

Company: KPMG LLP

Location: London UK

Date Posted:Nov 14, 2017

At KPMG, our values define who we are and the way we do business. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds. From our inclusive leadership strategy to our diversity and inclusion targets – we’re making bold changes to who we are and what we do. Be part of it.Our Corporates (B2B + B2C) Customer team works with world leading consumer facing businesses, is at the heart of supporting our clients in shaping, planning and delivering critical business change. The team focuses on transforming the performance of organisations helping them focus in the right way on the needs of customers in order to drive growth and find and implement an operating model that is cost efficient. Clients are experiencing fundamental shifts in consumer expectations and behaviour. The convergence of rapid adoption of new digital technologies, emergency of non-traditional competitors and more muscular regulation means that today’s Insurance customers are more empowered, demanding and price conscious.We are seeking a Customer Analytics Manager with extensive experience working on customer transformations, customer experience and journey design, along with knowledge of digital customer interactions, powered by analytics. Experience working designing and implementing data-driven customer strategies and knowledge of how these disciplines are emerging in the Insurance sector are important qualifications as well. This is a high profile role, with accountability for the development and delivery of the KPMG Customer & Digital strategy within consumer-facing industries; requiring a balance of business development /sales origination, client delivery and leadership.The RoleWe are seeking a Customer Analytics Manager with extensive experience working on customer transformations, customer experience and journey design, along with knowledge of digital customer interactions, powered by analytics. Experience working designing and implementing data-driven customer strategies and knowledge of how these disciplines are emerging in the Insurance sector are important qualifications as well. This is a high profile role, with accountability for the development and delivery of the KPMG Customer & Digital strategy within consumer-facing industries; requiring a balance of business development /sales origination, client delivery and leadership.Responsibilities:- Support the cross-function community of Senior Managers and Directors within Corporates- Work closely with Senior Managers and Directors across Management Consulting in Corporates to: drive business growth; deliver outstanding client work in Customer Analytics- Support senior level conversations on the Customer & Digital agenda with our clients- Supporting senior go-to-client professionals during client discussions with strong technical expertise and business acumen- Leading teams or work streams during client engagements, preparing solution design and overseeing solution development (e.g. turning business requirements into working Data & Analytics solution)- Being primary contact for the client regarding solution design and development, scoping activities, managing expectations and resolving potential issues- Presenting and communicating results / solutions to the client, recommending on business embedment and identifying follow-up opportunities- Supporting the Customer Analytics Senior Manager and Director with business plan preparation, forecasting and planning activities across different clients and sectors- Contribute to business development and sales initiatives including bid, proposal and contract / commercial negotiations with our clients- Support in the growth of the team and developing the wider practice, sharing knowledge and supporting the development of team membersThe PersonQualifications & Skills:- Demonstrate capability in one or more of the follow areas: Customer Transformation; Customer Experience & Journey’s, Digital Technologies, ideally with a strong Customer Segmentation/Analytics background.- Knowledge of Customer Analytics technologies and predictive modelling- Knowledge of at least one advanced analytical tool (e.g. SQL, SAS, SPSS, Python, R)- Knowledge of Big Data & Advanced Analytics Ecosystem (Azure, Hadoop, AWS etc.)- Coach and develop junior team members to ensure excellent client delivery whilst also enabling their career development- Be able to demonstrate thought leadership, delivering strong viewpoints in the market to both create new thinking and drive new business opportunities- Have excellent personal, written and oral presentation sills with ability to influence- Demonstrate a commercial awareness evidenced by an ability to identify business opportunitiesKnowledge/experience:- Large consumer-facing consulting experience is important; ability to work across sectors in corporates - Experience from other sectors will be considered if it is clear how this knowledge has clear relevance to the customer issues facing consumer-facing companies- The main focus of the role is to apply knowledge of analytics and digital tools to business issues and to draw upon the detailed technical knowledge of our SMEs in Data and Analytics- University degree (preferably in quantitative field such as econometrics, applied mathematics, statistics, operations research);Opening Date: Tuesday 14th November 2017 Closing Date: Wednesday 13th December 2017 Competitive salary plus negotiable bonus and benefits View full job description
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