Manager Operations Insurance job in London at KPMG LLP

Manager - Operations - Insurance

Company: KPMG LLP

Location: London UK

Date Posted:May 10, 2018

Job TitleManager – Operations – InsuranceCountryUnited KingdomLocationLondonFunctionManagement ConsultingService LineOperational TransformationService Line InformationIn KPMG's Management Consulting practice, we don't limit ourselves to either strategy or implementation. Instead, we deliver both - equally well. Indeed, it's this broad capability that's seen us accelerate to become a 1000-strong team in less than five years. Our Operations & Customer team are highly experienced sector specialists who help organisations, with increasingly complex challenges, to transform the performance of their core operations and supply chains.KPMG Overview  Joining KPMG means joining a talented team of exceptional colleagues who bring innovative thoughts and a natural curiosity to the work they do each day. No one type of person succeeds at KPMG; a diverse business requires diverse personalities, characters and perspectives. There really is a place for you here.  The Team and opportunityOur Insurance Transformation team, is at the heart of supporting our clients in shaping, planning and delivering critical business change.  The team focuses on transforming the performance of organisations helping them focus on the customer to drive growth and implement an operating model that is efficient. Our clients are experiencing fundamental shifts in customer expectations and behaviour. Mistrust, the rapid adoption of new digital technologies, the emergence of non-traditional competitors and more stringent regulations mean that today’s Insurance customers are more empowered, demanding and price conscious.Our Insurance Transformation team within the Management Consulting practice is a priority, growing area for KPMG with significant investment plans and big growth ambitions. Joining us offers the opportunity to work with Insurance sector clients on exciting, high profile and leading edge engagements with the potential to:·        Rapidly develop your career by becoming part of a growing team·        Accelerate your personal development through varied and exciting client opportunities coupled with focused learning & development with a world class brand·        Develop yourself as a consultant, manager and leaderThe main duties and responsibilities of the job·        Design new go to market propositions for the Insurance sector including using knowledge of Brexit impact on insurance and drive delivery of the propositions·        Write innovative thought leadership articles on disruption and innovation in Insurance·        Prepare pitch and proposal documents and be part of the team presenting pitches to the client·        Manage client accounts for the team including updating contact lists, liaising with the Account Management team to organise events and preparing material for client meetings·        Using Insurance experience and knowledge, lead small engagements including setting up the engagement, scoping the work, planning the work and briefing and leading a team of consultants. Managing senior client stakeholders to ensure that they are happy with the progress and deliverables·        Managing and developing junior members of the teamSkills, qualifications and experience required for the role·        It is essential that the successful candidate will have a proven track record and experience delivering complex streams of work within customer transformation programmes or customer digital functions.·        Hands on consulting experience on a transformation programme.·        Experience designing and implementing insight and data-driven customer strategies.·        Experience working in the Insurance sector is essential.·        Experience of working on Customer/digital programmes and innovations.·        Working practical knowledge of large scale organisational changes with skills and knowledge of relevant method…including customer experience journey design, customer data analysis and performance measurement, technology change or digital change.The Insurance Transformation practice focusses on the delivery of strategic changes that encompass innovation, customer experience, growth transformation and large scale cost reduction/efficiency improvements.We recognise that as individuals, we each have particular needs and that one size doesn’t fit all, when it comes to how, when and where you work. That’s why we’re proud to offer our colleagues agile working options. Opening date - 4th of May 2018Closing date - 1st June 2018Salary range - Competitive plus negotiable bonus and benefitsOur DealAt KPMG, your long-term future is every bit as important to us as it is to you. That’s why our aim is to give you experiences that will stay with you for a lifetime. Whether it’s great training and development, mobility opportunities or corporate responsibility volunteering activities – you’ll gain a wealth of experiences on which to build a rewarding career. We’re a firm that encourages you to be yourself, values your contribution, and inspires you to act as a role model, always focused on doing the right thing for each other, our clients and our communities.We’re at our best when you’re at your best; that’s why we’ve created ‘Our Deal’ and ‘The Academy’. Our Deal is the way we speak about the colleague experience and the expectations we have of our people. We expect the best from our people and in return we provide a stimulating, collaborative environment where each person can reach their extraordinary potential. Through ‘The Academy’, you’ll have access to communities which will support and develop you so that you build your skills and career. From introducing secondment programmes to preferential banking, and student loan payments to your birthday off, we’re making sure that our people have an amazing experience.Flexible WorkingWhile our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a balanced lifestyle. We offer part time roles with flexible working arrangements which could include, annualised hours, early or late starts to fit around other commitments, shorter working days etc. We are happy to discuss your own requirements and our range of flexible working arrangements in more detail, should that be of interest and, as part of the recruitment process, we can put you in touch with people who work flexibly.Applying with a DisabilityKPMG are proud to be an inclusive, equal opportunity employer and we seek to attract and retain the best people from the widest possible talent pool. As a member of the Business Disability Forum we're committed to ensuring that all candidates are treated fairly throughout the Recruitment Process. Should you be successful after the initial application stage, please discuss with your recruitment contact any reasonable adjustments to our Recruitment Process that you may require.KPMG's commitment to diversityKPMG consistently features in the Sunday Times Best Big Companies to work for, which has been recognised with a special achievement award to mark our 10 years in the Top 25. We pride ourselves on being a place where your individuality is valued; you can be yourself and still achieve your potential. We believe that your individuality helps us to deliver the best results to our clients. Diversity of background, diversity of experience, diversity of perspective - that's the KPMG difference. But, don't take our word for it, find out more about diversity at KPMG by viewing our At KPMG, we recognise that returning to work after an extended career break can be daunting. We understand and appreciate that those with experience who have taken a career break still have a wealth of experience and knowledge to offer our organisation, which helps us to achieve our business goals. We will support you to refresh your skills, develop your confidence and provide a supportive network across the firm to help you best integrate into the working environment. This role welcomes applications for individuals who have been out of work for 18 months or more and who have previous relevant experience.  View full job description
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