Medical Receptionist job in Aboyne at Aboyne Medical Practice

Medical Receptionist

Company: Aboyne Medical Practice

Location: Aboyne UK

Date Posted:Apr 02, 2018

Job Title:MEDICAL RECEPTIONIST ORGANISATIONAL RELATIONSHIPS Ultimately accountable to the Partners.Responsible to the Practice Manager.Supervised on a day to day basis by Office Supervisor.  Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone  Job Responsibilities  At the start of a morning shift switch on computers in the reception area and cancel the phone divert.Monitor flow of patients into consulting and treatment rooms.Ensure all patients without appointments but who need ‘urgent’ consultations are seen in a logical and non-disruptive manner.              Advise the patients of relevant charges for private services; accept payment and issue receipts for same.Explain the practice arrangements and formal requirement to new patients and those seeking temporary registration; ensure the relevantforms are completed.Respond to queries and requests for assistance from patients and other visitors.Action Tasks and Docman notes as appropriate.Record requests for home visits on the clinical system stating time received and include all relevant information, and where necessary refer them immediately to the duty doctor.Ensure that requests for repeat prescriptions are dealt with promptly and efficiently, entered into the clinical system and where necessary actioned immediately.Deal with incoming and outgoing mail.Be able to cover all Reception positions as necessaryTo provide cover for members of the Reception team during periods of sickness and annual leave.Use of fax and photocopy machine as required.Ensure reception area is kept neat and tidy.    MANAGEMENT OF APPOINTMENT SYSTEM Ensure total familiarity will all appointment systems in use at the Practice, including regular and incidental variations to those.Book appointments and recalls ensuring sufficient information are recorded to retrieve medical records.Monitor effectiveness of the clinical system and report any problems or variations required. MANAGEMENT OF MEDICAL RECORDS Ensure that all electronic records have been checked for outstanding clinical data.Ensure paper records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.Ensure all relevant information is updated on the clinical system.              Ensure all clinical data for new patients joining the practice is transferred onto the              Clinicalsystem and all summary sheets are updated.             To retrieve medical records and assist the completion of medical/insurance           Records.         Process patients change of address – computer data and medical(have          Knowledge of practice area.  PREPARATION OF CONSULTING ROOMS Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms and other necessary items are available, and re-stock where necessary.Ensure that the consulting rooms are checked at the end of each session and left tidy and secure. OPERATION OF TELEPHONE SYSTEM Receive and make calls as required.Transfer calls or take messages as appropriate.Ensure that the system is operational at the beginning of each day and then switched over to night service at the end of each day.  START AND END OF DAY PROCEDURES Open up premises at the start of the day.2.Make all necessary preparations to receive patients.3.Secure premises at the end of the day.   ANY OTHER DELEGATED DUTIES CONSIDERED APPROPRIATE TO THE POST SPECIAL REQUIREMENTS OF THE POST 1.An understanding, acceptance and adherence to the need for strict                  confidentiality.2.An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.3.Excellent communication skills and customer focus.  This job description is not exhaustive and may be reviewed to meet the service needs of the Practice.                                      CONFIDENTIALITY In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.  They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.  They may also have access to information relating to the practice as a business organisation.  All such information from any source is to be regarded as strictly confidential.Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.  (further details are contained in the Confidentiality Policy)  HEALTH & SAFETY The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, which includes: Using personal security systems within the workplace according to practice guidelines.Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.Making effective use of training to update knowledge and skills.Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.Reporting potential risks identified.  EQUALITY AND DIVERSITY The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which includes: Acting in a way that recognises the importance of people’s rights, interpreting them in anaway that is consistent with Practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of Patients, carers and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.    PERSONAL/PROFESSIONAL DEVELOPMENT The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training will include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and sharing knowledge with others who are undertaking similar work.  QUALITY The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk.Assess own performance and take accountability for own actions, either directly or under supervision.Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.Work effectively with individuals in other agencies to meet patients’ needs.Effectively manage own time, workload and resources.  COMMUNICATION The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members.Communicate effectively with patients and carers.Recognise people’s needs for alternative methods of communication and respond accordingly.  CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES The post holder will: Apply Practice policies, protocols, standards and guidance.Discuss with other members of the team how the policies, procedures, standards and guidelines will affect own work.Participate in audits where appropriate.  View full job description
JobCentre Plus 10 months ago
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