Mobile Vehicle Technician Mechanic job in Oxford at Job Heaven

Mobile Vehicle Technician / Mechanic

Company: Job Heaven

Location: Oxford UK

Date Posted:Mar 06, 2015

Mobile Vehicle Technician / Mechanic This is a really great job with a superb company who are recruiting for an experienced and suitably qualified Technician to carry out the role of Mobile Vehicle Technician / Mechanic on the Mercedes-Benz brand. The Role As Mobile Vehicle Technician / Mechanic you will be working in and around the Oxford area covering Swindon, Witney (Burford), Banbury and Cheltenham, so candidates should ideally live within easy access to these locations. Our client provides a dedicated service on behalf of prestigious Motor Manufacturers and their Roadside Technicians need to create the right first impression every time. As well as having the technical expertise to diagnose and repair customer's vehicles, excellent customer service skills are essential in this demanding and challenging role. Responsibilities As Mobile Vehicle Technician / Mechanic you will provide a professional, effective and quality roadside assistance service to our clients' customers and duties will be: * Roadside Assistance and Repair * Attending all breakdowns as requested by the Operations Centre within the requisite time period. * To effect all repairs efficiently, competently, and to the correct standard. * To maintain and develop skills in all aspects of repair, service and maintenance. * Making full use of all equipment and training provided to ensure maximum roadside repair rate. * Informing Operations Centre of the outcome of each job to request further assistance if required. In the role of Mobile Vehicle Technician / Mechanic you will also ensure: Customer Service - that the service provided to the customer is of the highest standard in keeping with the brand image and the company's standards. Vehicle Maintenance - that the Vehicle is correctly maintained and serviced, done at a time which minimises 'down time'. That the interior and exterior of the vehicle are clean and tidy at all times that all parts and equipment are on board. Stock Control - stocks of required parts and tools carried in Vehicle are at maximum levels at all times and to monitor parts usage to ensure the correct levels are maintained as well as proactively managing parts stocks in line with the real requirements. Telephone Assistance - providing, when requested, technical assistance on the telephone to Recovery Operators, Customers and Operations Co-ordinators. Administration - all paperwork and procedures relating to the vehicle, parts and assistance is completed in a timely manner and that all warranty and goodwill procedures are followed. Person Specification For the role of Mobile Vehicle Technician / Mechanic you must have a smart appearance (uniform provided) and you will need the following: Essential * Good standard of general education * City & Guilds Technician Certificate Parts I and II or equivalent * Evidence of experience as a Motor Technician * Excellent fault finding skills * Excellent interpersonal skills * Full UK Driving Licence * Outgoing * Flexible and Adaptable * Patient * Diplomatic * Customer focused * Quality focused * Excellent Communication skills Desirable: * ATA Level III * Experience of diagnostic equipment * Experience of dealing with customers on a face to face basis Do you have the skills and experience to carry out this exciting and demanding role? Do you live to help? If so, apply now and join our clients' Global Family. View full job description
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