Motorglass Scheduling Team Leader Leicester Leicestershire job in Melton Mowbray at Nationwide Crash Repair Centre

Motorglass Scheduling Team Leader - Leicester, Leicestershire

Company: Nationwide Crash Repair Centre

Location: Leicester, Leicestershire UK

Date Posted:Nov 06, 2017

Are you a future Nationwider? About Us Nationwide is one of Europe’s largest accident repair networks with 120+ bodyshops, mobile repair, glazing and accident management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world’s most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team. The Role:We are looking for 2 Scheduling Team Leaders. These are rare but exciting opportunities to join the Nationwide Team so don't delay with your application. Your role involves:Manage emails in a timely mannerWork with the team to minimize dropped calls / AB rateManage rectifications in the same timescale as you do SLA sensitive work. Manage runs, identify hotspots/backlogs – Think outside the box.Demonstrate Right First Time across your team.Be proactive and identify training needs within the scheduling / fitting team and action as necessary. Minimize Subcon usage by scheduling / identifying ‘hot spots’ and liaising with other members of the management teamMaximise Tech productivity via 'intelligent scheduling' / correctly identifying the customer’s needs and wants.Maximise CSI / Review Centre scores encompassing under promising / over deliveringMaximise preferred supplier usage.Oversee any customer service issues (Liaising / supporting the Customer Service Manager where necessary) – Take control of scheduling complaints.Working with the CCM, create a line of succession planning within the team.Ensure you are exceeding your sales target as a region and your technicians are all tracking above their daily targets.Liaise with your senior technician / Operations Managers/ Customer Service Manager / Scheduling Manager/ other internal / external customers to ensure clear communication throughout the business.Other Adhoc tasks. You will demonstrate:Be able to self-motivate, stay positive at all times with the ability to multi task / think outside the boxBe able to motivate others in the team / provide clear and concise leadership, regardless of time pressures / constraints.Enthusiasm to join our team. We are One Nationwide, One Team.Strong communication skills for customer service and team communication.Excellent first hand customer service skillsThe ability to resolve complaints at front linePositive and self-drivenThe ability to take on challenges proactivelyHonest and reliableAttention to detail You will ideally have:Team Management ExperienceExperience working as a schedulerCustomer Service and administration experience Why work for us?We have over 4000 team members who take full advantage of:One Nationwide, One Team CultureCompetitive Salary & BonusWorkplace PensionLife AssuranceEmployee Assistance Programme.Career DevelopmentIMI (ATA) Accreditation SupportTraining through Nationwide AcademyChild Care VouchersCompetitive Annual Leave PackageMobile Phone Discount SchemeMy Nationwide Car SchemeMy Nationwide RewardsIncludes discounts at:Major supermarkets (Tesco, Sainsbury’s, Asda etc.)High street retailers (Apple, John Lewis, Currys, Boots etc.)Travel (Thomas Cook, Booking.com, Expedia ect.) & much more! We’re SocialFollow us on Facebook, Twitter, LinkedIn & YouTube to see our latest news, events and other job opportunities#WeFixYourCareer #OneNationwideOneTeam How to Apply?Press the Apply button now to start your application01926 452 620 Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. You will be required to provide evidence of your eligibility to work in the UK. Please ensure you have this information available. Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect – to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach. View full job description
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