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Multilingual German and English Speaking Custom...
Main Purpose of job; To deliver against specific targets for inbound call handling (80% answered in 20 seconds) and emails (answered within 24 hours) when required.
Flexibility in hours is critical; shifts are required between the hours of 8am 8pm Monday Friday and Saturdays 8am 6pm. (NB during busier periods we are open till 8pm on Saturday s and extra shifts may be available) Key Accountabilities: 1.
To respond to emails promptly and professionally to ensure that the KPI is met all emails answered within 24 hours. 3...View full job description
From Reed
- 05 Nov 2011
Flexibility in hours is critical; shifts are required between the hours of 8am 8pm Monday Friday and Saturdays 8am 6pm. (NB during busier periods we are open till 8pm on Saturday s and extra shifts may be available) Key Accountabilities: 1.
To respond to emails promptly and professionally to ensure that the KPI is met all emails answered within 24 hours. 3...View full job description
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