NHS 111 Call Handler job in Ipswich at Care UK

NHS 111 Call Handler

Company: Care UK

Location: Ipswich UK

Date Posted:Sep 02, 2017

Job SummaryAre you looking for a career path into healthcare yet have no medical background? Are you passionate about helping others? Can you work well under pressure and have good attention to detail? If you have an excellent telephone manner and strong communication skills and want to be part of a role that makes a difference, then this may be for you! What We Have To Offer You• Part time working (12-30 hours per week) • Good rates of pay • Career development • Extensive Care UK training • On-going support • Private pension What We Require From You• Commitment to working a minimum of 12 hours per week across Friday-Sunday (further hours available on evenings and weekends) • Strong communication skills with an empathetic manner. • Can commit to either a full time or part time training course (as detailed below). Additional Important InformationNHS 111 is a 24/7 service operating 365 days a year which is non-emergency telephone service providing patients advice to the most appropriate urgent care service they require. Applicants must have the right to work in the EU. Please note that offers of employment are subject to receipt of satisfactory references and a DBS check (where applicable). At Care UK, we actively promote diversity and equal opportunities. For further information please visit our website; www.careuk.com or make your application for a role that is rewarding and helps others. We are recruiting for experienced Call Handlers to join our busy 111 call centre in Ipswich, working part time (minimum of 12 hours) across Fridays, Saturdays and/or Sundays. We also have additional evening shifts available if you’re looking for a few more hours (up to 30 hours). As a 111 Call Handler, you will be answering inbound calls from members of the public within a defined timeframe using NHS Pathways software, where you help advise the patient’s to the appreciate service. The patient may need to speak with a Clinical Advisor, be given information about available out-of-hours services, or you may need to arrange for an ambulance to be dispatched if it’s an emergency. You will follow the NHS Pathways license requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality. Training Full training is provided and paid: our courses are either full time (lasting 4 weeks, Monday to Friday, 9.00am – 5.00pm) or part time (lasting 5 weeks, Saturdays and Sundays 9.00am – 5.00pm and Tuesdays, Wednesdays and Thursdays 6.00pm – 9.30pm). You will need to complete full NHS Pathways and system training to equip you for the role and you will be supported by Supervisors and Clinical Advisors. Pay Rates During training; £8.30 per hour (for the first 6 weeks) Day rate; £9.23 per hour Night rate; £11.48 per hour View full job description
JobCentre Plus 10 months ago
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