Night Guest Service Assistant job in Salford at Holiday Inn Express

Night Guest Service Assistant

Company: Holiday Inn Express

Location: SALFORD UK

Date Posted:Jan 09, 2013

Job Description Job Title:Guest Service Assistant - NightsReports to:Guest Service Manager - NightsDirect Subordinates:NonePurpose of Job:To assist in the operation of hotel Responsibilities:     ·         Reception duties, including checking in and out of guests, answering telephone, making reservations and dealing with queries and enquiries·         Cash handling including float counting and banking in compliance with brand standards·         Bar duties, including setting up, replenishing of stocks, serving guests, cleaning tables and washing glasses·         Setting up, preparation, service and clearing of breakfast including using the dishwasher and general cleaning and tidying·         Preparation of meeting rooms, maintenance during the evening and clearing after meetings·         Communication of maintenance issues between house keeping and maintenance technician·         Taking deliveries from suppliers ·         Completion of tasks as designated per shift·         Ensuring that cleanliness is maintained in all public areas·         Have good knowledge of your local area·         Assist with the completion of the Night Audit with the Night Manager·         Be aware of Priority Club loyalty programme and be actively involved in enrolling new members ·         Embrace Stay Real Culture ·         Be actively involved in your personal development and training·         Any other duties that may be requested by the management ·         Assisting the Night manager with the safety and wellbeing on the guests and property at all times.·         Personal Presentation to be maintained at all times to the company standard. Relationships:InternalOther Team Members, General Manager and Central OfficeExternalGuests, other users of hotel services and suppliersExperience:Basic Hotel dutiesSkills:Articulate and communicativeNumerateGood interpersonal skillsOrganised and systematicConcern for quality of product and serviceComputer literateTeam workerPro-active approach   View full job description
JobCentre Plus 6 years ago
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