Night Guest Service Manager job in Bicester at Holiday Inn Express Banbury

Night Guest Service Manager

Company: Holiday Inn Express Banbury

Location: Banbury UK

Date Posted:Jul 26, 2013

Holiday Inn Express Banbury – Job DescriptionThe Holiday Inn Express Banbury is a 120 bedroom corporate hotel 1.5 miles from the centre of BanburyJob Title:Night Guest Service Manager Reports to:General Manager and Deputy General Manger Direct Subordinates:Guest Service Assistants Purpose of Job: Manage night operation of hotel Primary Responsibilities:Supervision and motivation of team members Ensuring high level of guest customer service Preparation and completion of Night Audit, production of reports and end of day ‘pack’ Financial reconciliation and banking Maintenance of relationships with suppliers and placing of orders where required To ensure that night task lists are completed by the on duty team. Close down, set up and management of reception, bar, conference room and breakfast service including hands on support Training of new and existing team members; appraising and review of subordinates Ensuring hotel security, safety of guests including provision of first aid and taking control in an emergency situation  Revenue management to ensure profitability of hotel. Sales of hotel facilities. Completion of internal and external security checks Relationships:InternalTeam members, General Manager, Deputy General Manager and Head Office ExternalGuests, suppliers and other users of hotel services Experience:Experience in a hotel or other service industry in a supervisory capacity, preferably having experience of nights. Skills:Articulate and communicativeNumerateGood interpersonal skillsOrganised and systematicConcern for quality of product and serviceComputer literateMarket awarenessProven leadership ability Usual hours:23:00 – 07:00 on a rota basis to include weekends  Benefits & training:Full training will be given for the position as well as all statutory training.  NVQ training is available.  Benefits include access to IHGs international Employee Rate Benefit Programme available at over 4,600 hotels worldwide.1  View full job description
JobCentre Plus 6 years ago
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