Operations Controller job in Peterborough at Driven Motor Jobs Ltd

Operations Controller

Company: Driven Motor Jobs Ltd

Location: Huntingdon UK

Date Posted:Apr 10, 2018

Automotive, Motor Trade Job: Operations Controller required in HuntingdonThe working pattern for this role is on a 4-week rotational shift system, comprising of the following hours: ·        Week 1: 7.30am - 4.30pm ·        Week 2: 8.30am - 5.30pm ·        Week 3: 9.00am - 6.00pm ·        Week 4: 10.30am - 7.30pm ·        1 in 4 Saturdays, 9.00am - 1.00pmYou will operate within a fast-paced and dynamic Contact Centre environment, and will underpin the daily activities with sound operational analysis and data interpretation.Your primary responsibilities will include: ·        Managing the Contact Centre telephony system ·        Ensuring that the relevant queues, channels and call routing scripts are created and maintained ·        Administrating systems access for new recruits ·        Coordinating and overseeing the download of relevant information and reports ·        Ensuring that data is effectively cleansed on a weekly basis ·        Being the central point of contact for the bespoke booking line for lease customers ·        Supporting all Contact Centre team members with administrative tasks ·        Liaising effectively with the  Department, to ensure that systems continue to operate                                efficiently and effectively ·        Ensuring employees are kept updated with the Contact Centre's progress and achievements ·        Assisting with the compilation of reports ·        Completing weekly documented team meetingsThis is a very varied role; and one which requires you to operate effectively individually, or as part of a wider team. You need to have a naturally inquisitive nature; and a commitment to analysing and intepreting data in a manner that ensures that continuous improvement is achieved. Comprehensive IT skills are essential to be successful in this environment, as is the ability to multitask effectively and the mind-set to remain positive and methodical within this fast-paced environment.Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address. NB: Your details will not be sent to any of our client’s without your permission.  To apply please send your CV to Nicola MacDonald at Driven Motor Jobs nicola@drivenmotorjobs.com or call 07939 499863 AUTOMOTIVE RECRUITMENT AGENCY FOR MOTOR TRADE JOBS  View full job description
JobCentre Plus 2 months ago
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Operations Controller jobs in Peterborough

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