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Operations Manager
Ensure effective timely two-way communication with the team and throughout the contact centre.
You will report into the HO and you will have responsibility for 2 Team Managers who in turn over see circa 20FTE Key Responsibilities: Achieve all operational KPIs including service levels, resourcing, call monitoring, quality monitoring, compliance requirements, conversion rates and volume targets, productivity, call quality, customer service and satisfaction scores...View full job description
From Reed
- 19 Nov 2011
You will report into the HO and you will have responsibility for 2 Team Managers who in turn over see circa 20FTE Key Responsibilities: Achieve all operational KPIs including service levels, resourcing, call monitoring, quality monitoring, compliance requirements, conversion rates and volume targets, productivity, call quality, customer service and satisfaction scores...View full job description
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