Founded in 1951, our client manages billions of information assets, including business records, medical data and more for organisations around the world. Organisations in every major industry and of all sizes, including more than 95% of the Fortune 1000 and over 85% of the FTSE 100 companies, employ our client as their secure information management partner.Their Wakefield facility is one of their most complex sites in the UK offering multiple services to their clients. With this in mind our client would like to appoint an Operations Manager to take responsibility for the day to day management of this site.If successful your duties in this role will include:• Responsible for the day to day running of the centre to ensure provision of timely, quality service and total customer satisfaction.• Responsible for maintaining all business standards, health and safety, and personnel issues within the team.• Build long term relationships with customers by meeting or exceeding their expectations.• Ensure prompt and accurate completion of all service requests by customers.• Complete and maintain all daily and weekly reports and logs for the team/ site.• Complete and maintain all records and forms with respect to receiving and/ or releasing customer records/ media.• Ensure that all workflow procedures and processes are followed by direct reports.• Ensure daily lockdown procedure is completed and followed.• Responsible for the recruitment of suitable high calibre, and customer service focused staff.• Complete staff attendance records, support supervisor with management of poor attendance issues and control overtime to ensure not excessive.• Coach, train and guide direct reports to deliver high levels of quality service to customers.• Provide leadership/ example in the drive to train, manage and develop the team's skills and competencies. Lead the selection of the right people into the right positions to achieve and exceed objectives, and also with a view to long-term succession planning.• Through the Operational Trainers, ensure all staff within the region receive sufficient and ongoing training on SKP, and other relevant software.To be considered for this role you will possess the following attributes:• Sufficient proven experience as a manager / supervisor, with demonstrated success in running in an operational service delivery role, preferably within the records management or logistics industry. This includes:- People management skills and experience.- Service delivery experience- Successful execution of regional strategy.• A relevant management qualification is ideal, alternatively the person will be prepared to study for such a qualification and have a professional approach towards continuous personal development.In return they offer the remuneration and career prospects associated with a global super brand.Salary: Competitive + Pension, Benefits and BonusPlease apply online for this Operations Manager role with your CV and covering letter.Please check your email for confirmation that your application has been received for this Operations Manager role and to follow further instructions if applicable.
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