PPM Coordinator job in Frome at Interserve Plc Head Office

PPM Coordinator

Company: Interserve plc Head Office

Location: Birmingham International UK

Date Posted:May 15, 2018

Position Overview Due to a recent contract win, Interserve Support Services are recruiting for a PPM Coordinator to work on our government contract. The successful candidate will be responsible for coordination and management of planned preventative maintenance and supply chain, working alongside the planners and the Service Delivery teams. This includes organisation and prioritisation of work schedules for each person delivering service in the field.Hours of work will be 37.5 hours per week with a rolling rota between the hours of 7am - 7pm, Monday to Friday with flexibility to work weekends.ResponsibilitiesResponsible for the co-ordination of all planned services within remit, detailed planning of work with Planners, commercial and Service delivery teams. To accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance. To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution. To develop and maintain a good understanding of the core MAXIMO application, the facilities management services provided to customers, and all relevant process and procedures. To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations. To take action to keep up to date with changes to the contract and sharing information learned with the team. To handle and actively resolve any customer issues according to the Customer Complaint process.To be prepared to work on any NSC contracts, projects and initiatives at short notice to support the changing needs of the business. Be aware of the business continuity plan for the part of the business you work in. What we are looking for Essential · A good understanding of asset management information system · Experience in the management of internal multi skilled service delivery teams · Has a good working knowledge of the windows office suite · Has worked with Computer Aided Facilities Management (CAFM) systems Desirable · Previous experience in Public Sector services · Specific experience in a particular FM and planned service · Has a confident and relaxed telephone manner View full job description
JobCentre Plus 11 months ago
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