Peripatetic Support Worker job in Bridgend at The Wallich

Peripatetic Support Worker

Company: The Wallich

Location: Bridgend UK

Date Posted:Mar 07, 2018

IntroductionThe Wallich is a homelessness charity which provides support services to homeless and vulnerably-housed people. All post-holders within the organisation are required to work within The Wallich's values, policies, procedures and working practices, in support of the overall achievement of its mission and current business plan. This includes attendance at identified training courses and exhibiting behaviours which demonstrate respect for colleagues, clients and all other stakeholders, and which positively supports the reputation and work of the organisation.Project DescriptionThe projects operates across Swansea, Bridgend and Neath Port Talbot working with homeless or potentially homeless men and women aged 18+, who often have complex needs, such as historic or current substance misuse, offending and/or domestic abuse issues. The service provides residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project also provides housing related support within people’s homes or in the community, with the aim of preventing homelessness and increasing independence.  The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:   • Promoting Personal and Community Safety • Promoting Independence and Control • Promoting Economic Progress and Financial Control • Promoting Health and Wellbeing  Purpose of RoleTo provide residential and floating support that enables and empowers Service Users to address housing and/or personal difficulties, build their skills and confidence, and ultimately improve their ability to maintain their future or current accommodation.  The support will not create or increase dependence. It will ‘do with’ rather than ‘do for’, so it’s likely that support will involve accompanying Service Users initially, in order to familiarise them with an activity or appointment. Support will help people improve their control, understanding and involvement in dealing with the issues that affect them, and assist Service Users to achieve their preferred outcomes. In addition, to assist with the housing management needs of the project ensuring the delivery of a safe, secure and effective service.The post holder will work across three projects working closely with project teams in providing support for clients in assisting them to address their individual needs and in maintaining their accommodation. Each project has a different remit, so the post holder will need to be flexible and able to adapt their ways of working to suit each project. At two projects clients can consume alcohol or drugs in their allocated accommodation, and the project recognises and respects the fact that people should be allowed to follow their chosen lifestyles, if they so wish. At the other project, abstinence is the goal.The post holder will cover project staff during periods of absence.Main Duties, Responsibilities and Person ProfileMain Duties and Responsibilities1. To provide support to the residents of the project.a) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff. b) To ensure that all Service Users are treated fairly and afforded equality of opportunity. c) To manage referrals according to the procedures and eligibility criteria of the project. d) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support. e) To support Service Users with particular reference to: • Providing project inductions to new Service Users. • Carrying out the day to day tasks and activities of Service Users’ support plans. • Applying the basic principles of various conversational skill sets to the benefit of Service Users. • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support. • Actively involving Service Users in their support, the project and/or organisation. • Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users. • Supporting a Senior Support Worker in reviewing needs, risks and support plans. • Discussing and observing Service User’s levels of control, understanding and involvement and providing this information to a Senior Support Worker. • Representing and advocating with/for Service Users. • Implementing a realistic, manageable and controlled planned service withdrawal.   f) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure. g) To maintain regular communication with Senior Support workers relating to the need for changes to Service Users’ needs and risk assessments and support plans. h) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.2. To visit people in their homes or in the community and provide housing related support   i) To ensure that Service Users are aware of the mission, aims and objectives, policies and procedures of the projects and the duties, responsibilities and obligations of staff. j) To ensure that all Service Users are treated fairly and afforded equality of opportunity. k) To manage referrals according to the procedures and eligibility criteria of the project. l) To ensure that Service Users’ needs are met through the consistent application of the Wallich’s model of support. m) To support Service Users with particular reference to: • Providing project inductions to new Service Users. • Carrying out the day to day tasks and activities of Service Users’ support plans. • Applying the basic principles of various conversational skill sets to the benefit of Service Users. • Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support. • Actively involving Service Users in their support, the project and/or organisation. • Making referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users. • Supporting a Senior Support Worker in reviewing needs, risks and support plans. • Discussing and observing Service User’s levels of control, understanding and involvement and providing this information to a Senior Support Worker. • Representing and advocating with/for Service Users. • Implementing a realistic, manageable and controlled planned service withdrawal.   n) To maintain accurate and up to date records of every aspect of Service Users’ issues and support according to procedure. o) To maintain regular communication with Senior Support workers relating to the need for changes to Service Users’ needs and risk assessments and support plans. p) To ensure that the service standards set out in the organisational document ‘Great Expectations’ are met or exceeded.3. To assist in monitoring the effectiveness of the projects ensuring objectives and targets are met.a) To assist managers with gathering quantitative and qualitative information relating to objectives and targets. b) To ensure that records of Service Users accessing the service are maintained. c) To provide statistics and other information as requested by managers. 4. To assist with the project’s housing management functions. a) To assist with the induction of Service Users into project and provide and explain the required information. b) To assist with the issuing of occupancy agreements in line with current legislation/procedure. c) To assist Service Users in completing Housing Benefit applications. d) To collect service charges and rent (where appropriate). e) To address and report maintenance issues in line with the Health and Safety Policy. f) To assist with Health and Safety monitoring and checks in line with legislation. g) To ensure good standards of cleanliness and hygiene are maintained at all times. h) To actively encourage residents’ involvement in appropriate housing management functions. i) To address all issues to maintain a safe and pleasant environment. j) To assist with room/property inspections, and planning and preparing for move-on/in.5. To assist in the overall running of the project.a) To work in line with all Wallich policies and procedures. b) To participate in own supervision. c) To undertake relevant training d) To report to manager regularly informing him/her of issues arising during the course of the work that require policy decisions. e) To ensure adequate administrative records are kept. f) To develop links with voluntary and statutory bodies in furtherance of the organisation’s work and for the benefit of the Service User. g) To ensure the maintenance of good standards of cleanliness, hygiene and adherence to Health and Safety regulations. h) To take part in all aspects of lone working as directed by the policy. i) To partake in a team handover where applicable. j) To undertake other duties within the remit of the post.6. Other a) To partake in rota and on call system as required. b) To work and travel across Bridgend.The list of duties and responsibilities is not an exhaustive one and may be varied from time to time by the Manager. This job description is subject to regular review. Person Profilea) Basic knowledge of Homelessness Law, the Criminal Justice System and DWP Benefits. b) Basic knowledge of how complex needs, such as substance misuse and mental health, can affect individuals and their vulnerability. c) Basic knowledge of how your personal life can affect your own performance and attendance. d) An understanding of the need for professional boundaries.2.  Experience   a) Experience of working with vulnerable people. b) Experience of housing related support or homelessness (this can be from a personal perspective). c) Experience of delivering support is desirable. d) Experience of recording your work in paper or digital systems is desirable. e) Experience of engaging with diverse people in a non-judgemental way. f) Experience of dealing with challenging situations. 3.        Other a) Confident and able to lone work on own initiative. b) Driving licence and own vehicle is essential. c) Ability to communicate in Welsh is desirable but not essential. Induction details: New starters at The Wallich will be required to complete a 5 day Induction in Cardiff at the commencement of their employment. Interview details:17th April 2018   View full job description
JobCentre Plus 9 months ago
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