Planned Work Repairs Admin Assistant job in Nottingham at Romax

Planned Work & Repairs Admin Assistant

Company: Romax

Location: Nottingham UK

Date Posted:Apr 27, 2018

We are currently recruiting Planned work & repairs admin assistant within Nottingham. Monday - Friday Shift: 08:00-16:00, 09:00-17:00 and 10:00-18:00  37.5 Hours £8.14 an hour. Job Purpose: Responsible for providing administrative support to the planned works & repair teams as part of the joint working approach, enabling excellence in the management and delivery of the Asset Management Service. Raising and maintaining deliverables & works orders, administering asbestos related works and managing referrals for aids & adaptations. Liaising with the Customer Service Centre in relation to works carried out by both Planned and Repair Teams and the Customer Care Team by taking responsibility for investigating complaints to assist in concluding the complaint. Facilitating applications from customers for permission to carry out alterations within their homes by managing from receipt of application through to final decision.Main Accountabilities: · Update internal systems of planned component replacement works completed through the yearly investment plans – ensuring the effective handling of complex data together with the administration of all records so that they are up to date. · Act as point of liaison between the Customer Service Centre and the Planned Works & Repairs teams, booking inspections where required. Make and receive calls and emails from customers and take ownership of the outcomes of the contact with customer. · Liaise with supply chain partners to investigate complaints and provide weekly reports on assigned complaints. · Log, and track applications for permission to carry out alterations (from both tenants and leaseholders) and issue letters and documents to customers as required. · Administration of asbestos work stream, through both planned works and repairs. Ensuring all necessary orders are requested for planned component replacement works and management of removal works for the repairs team, including organising reinstatement works. · Management of Aids and Adaptations process. Liaise with local authorities to log and track referrals through to completion. Raise and monitor orders in line with Metropolitan policy. · Maintain all statutory records in structured and accessible systems and report to internal departments on property specific data as required. · Monitor and action all enquiries through a shared team inbox and take ownership of the outcomes of contact with the customer.A lot of data entry & spreadsheets – good excel & data entry experience & skillsKey experience and qualifications required: · Able to build and sustain working relationships with key stakeholders and foster long term working relationships in dispersed geographical locations · Ability to explain complex information to a variety of audiences using verbal and written methods of communication with the ability to problem solve independently or as part of a team · Excellent computer (IT) skills e.g. databases, pivot tables, mail merge, spreadsheets, Outlook · Experience of working with stock in dispersed geographical locations. · Strong analytical/auditing skills with attention to detail, along with proven experience of manipulating large volumes of data, interpreting and producing reports for audit and monitoring purposes. · Experience/knowledge of dealing with difficult customer complaints and conflict. · Able to demonstrate a track record of delivering service excellence to a customer base. · Able to demonstrate a record of achievement in making a difference We offer weekly pay, every Friday, along with consistent rate reviews and potential increases based on performance on-site. For more information, and to apply for this position, please call us on 02037141140 or email your CV to lacey.march@romaxsolutions.co.uk We are a well-established recruitment specialist within the construction and demolition sector, recruiting for both temporary and permanent positions. To apply for any jobs within construction & demolition, please call us on 02035426223, a member of our team will be more than happy to help you and discuss current and future vacancies that may suit you.  View full job description
JobCentre Plus 6 months ago
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