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Process Analyst - Service Delivery
Key Responsibilities of the Team Include: To Provide robust, accurate reporting to key stakeholders enabling informed decisions Resource and Capacity planning of operational resources Ownership and governance of processes Management analysis and implementation of process change Purpose of the Role: To own the review, implementation and maintenance and effective application of all Department processes to support current and future operational needs of the Department, at optimal cost Key Responsibilities: 1 Analyse and implement processes: To gather and analyse all relevant information in order to design and implement appropriate processes and procedures 2 Documented procedures: To establish and maintain written processes and procedures 3 Reporting and MI: To provide a range of reports and MI to management 4 Business liaison To work closely with affiliated departments such as IT Project, Change, Product and Sales to ensure the smooth implementation of changes to processes 5 Continuous improvement: To actively look for improvements in processes to support the Department s and Partnership s objectives Person Profile: The role would suit an individual who is capable of working in a specialist or technical area, with a strong desire to achieve results; like to get things right, pays attention to detail, ensuring quality and standards...View full job description
From Reed
- 06 Nov 2011
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