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Process Analyst
The team acts as the central hub for Management Information, Process Management and Analysis within the Service Delivery Team Key Responsibilities :- * To provide robust, accurate reporting to key stakeholders enabling informed decisions * Resource and Capacity planning of operational resources * Ownership and governance of processes * Management analysis and implementation of process change * To own the review, implementation and maintenance and effective application of all department processes to support current and future operational needs of the department at optimal cost * To analyse and implement processes - To gather and analyse all relevant information in order to design and implement appropriate processes and procedures * Documented procedures - To establish and maintain written processes and procedures * Reporting and MI - To provide a range of reports and MI to Management * Business liaison - To work closely with affiliated departments such as IT Project, Change, Product and Sales to ensure the smooth implementation of change of processes * Continuous improvement - To actively look for improvements in processes to support the Department and the companies objectives Person Profile - The role would suit an individual who is capable of working in a specialist or technical area, with a strong desire to achieve results; like to get things right, pays attention to detail, ensuring quality and standards...View full job description
From CV Library
- 07 Feb 2012
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