Project Support And Assistant To The Customer Service Director job in Saint Asaph at GreenThumb Ltd

Project Support and Assistant to the Customer Service Director

Company: GreenThumb Ltd

Location: St Asaph UK

Date Posted:Mar 20, 2018

GreenThumb Ltd are Recruiting!Have you ever thought, could the grass be greener?The Role: Project Support and Assistant to the Customer Service DirectorWorking Hours: Full Time, 37.5hrsLocation: Head Office, St Asaph, North WalesSalary: £21,000 - £23,500If you like the idea of a career working for a pioneering and innovative company, then please keep on reading!Who are GreenThumb Ltd?GreenThumb Ltd has built a brand that people admire and has been making lawns look beautiful, lush and weed free for over 30 years. From its humble beginnings in North Wales, it has grown to become Europe's largest lawn care company, with over 220 branches nationwide and a loyal customer base of over 470,000. The Head Office is easily accessible being conveniently located on Junction 26 of the A55, less than 40 minutes from Chester by car.The RoleThis person will primarily support the Customer Service Director to achieve the company’s strategic objectives, developing processes and practices to continuously improve the customer experience whilst acting as an ambassador of customer service at all times. The role requires a confident self-starter with the ability to anticipate others needs and must understand the importance of discretion and confidentiality.Do you have what it takes?Main duties:Customer communications; write content, revise templates and proof documents.Responsible for any allocated projects and implementation of initiatives within own remit of responsibilitiesProactive diary management, organising meetings and travel arrangements etc, ensuring that the Director is well prepared for any meetingsContinuously review and develop departmental processes and proceduresMonitor and support departmental compliance to service level agreements and standard processesAssist team members with complex complaints and when necessary, acting as a point of escalation for complaint handlingOversee customer service initiatives; implementing and reviewing progress and analysing resultsProduce documents, briefing papers, excel reports and presentationsCreate best practice documentsTracking of Key Performance Indicators, producing regular performance reports to deliver to the Customer Service Director.Communicate and liaise effectively with all departments to ensure a customer centric approachAttend meetings as note taker, following up on assigned actions in a timely mannerDeputise as a point of contact for when department managers are out of officeGeneral administrative dutiesCarry out any other duties that may be considered relevant to the position within the terms of your contract of employmentSkillsCustomer Service compliant handling EExcellent written and oral skills EReporting and analytical skills EProject Management EAdvanced MS Office skills, particularly Excel EExcellent organisational and time management skills EProactive problem solving EEffective communication and interpersonal skills ELeadership DTeam work EQualificationsEligibility to work in the UK EFull UK Driving Licence EA level/FE qualification/degree or equivalent DGCSE or equivalent namely Maths and English EExperienceExcellent customer service skills from a proven background in customer service EUnderstanding of Consumer rights and regulations DProducing MI statistics and reports DCommercial awareness EPrevious Team Leader experience DMentoring and coaching experience DLearning and development DEnsuring compliance with standardised processes and procedures EDocument and policy writing EProcess design and implementation DProject Management DBrand Awareness and Identity DVacancy closing date: 12 noon, 4th April 2018 View full job description
JobCentre Plus 1 year ago
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