Receptionist job in Plymouth at Barton Surgery


Company: Barton Surgery

Location: Plymouth UK

Date Posted:Mar 20, 2018

  JOB DESCRIPTION  JOB TITLEReceptionist POSTHOLDER MAIN PURPOSE OF POSTTo provide a point of contact for patients and act as a focal point of communication between patients, doctors                                                                       and other medical staff. RESPONSIBLE TOPractice Manager ACCOUNTABLE TOLead GP  MAIN DUTIES AND RESPONSIBILITIES OF THE POST To assist at all times and in an appropriate manner with the smooth and efficient running of the practice.  This will include maintaining the appointments system effectively and ensuring that patients and other members of the public, or primary health care team, or other organisations, are approached in a polite, friendly and helpful manner.  The main duties include: Making appropriate appointments for; Patients, either by telephone or at the reception desk DoctorsNursesVisiting specialists eg ConsultantMidwife or Health Visitor. Preparation of rooms for surgeries where required Filing/Scanning of letters, medical reports, results and other information into patient's notes Filing medical records away ie new patient summarised notes Dealing with queries, enquiries, or messages, either by telephone or at the reception desk, and taking the appropriate follow up action Opening post, courier mail or repeat prescription requests and dealing with appropriately Opening and actioning Surgery mail and e.mails Processing repeat prescriptions, obtaining signatures and issuing to patients  Assisting with the input of patient information on to computer as directed by GP or Practice Manager In addition every member of staff is expected to assist with, or take responsibility for when appropriate, the following: Computer backup Calling Ambulance as required Clinic bookings and liaison Counter income book Medicals and sundries income book Day book, including entering messages or events requiring noting or action by others Books for births and deaths Doctors' notes checking  INR results Outgoing mail Photocopying Recording and sending information of Notifiable diseases as requested by GP’s Transfer of telephones to/from night service Security check including waiting rooms, close all windows/doors, turn off lights/heaters/computer terminals (Excluding Server PC and  PC –Apollo) Set burglar alarm Ensuring that the general tidiness and cleanliness of all areas is kept to a good standard, including washing up as required Any other duties which may from time to time be required and agreed as acceptable with the practice manager and/or doctors.     SPECIAL DUTIES: Each member of reception/administration staff will, following discussion, agreement and training, carry out specially designated tasks.                              RESPONSIBILITIES: Staff are expected to take reasonable care for their own Health & Safety and that of patients, other staff members and visitors to the surgery, and to report to the practice manager any areas which give cause for concern. All members of staff are required to cover staff holidays and sickness leave All Members of staff are expected to comply with training requirements and updates. All staff members are required to attend staff meetings. All staff to abide by the Confidentiality, Caldicott and Data Protection  protocol and procedures.  Awareness of Information Governance  THIS JOB DESCRIPTION WILL BE SUBJECT TO REVIEW IN THE LIGHT OF ANY CHANGING CIRCUMSTANCES AND MAY BE AMENDED TO INCLUDE OTHER DUTIES AND RESPONSIBILITIES FOLLOWING DISCUSSION.               Reviewed April 2017Next review due April 2018   View full job description
JobCentre Plus 1 year ago
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