ReceptionistAuxiliary Nurse job in Knutsford at Willows Veterinary Group

Receptionist/Auxiliary Nurse

Company: Willows Veterinary Group

Location: Knutsford UK

Date Posted:May 11, 2018

PLEASE DO NOT APPLY FOR THIS POST VIA THIS WEBSITE AND INSTEAD SEND A COVER LETTER AND CV TO QUOTING JOB REFERENCE 35  JOB DESCRIPTION JOB TITLE:              Receptionist/Auxiliary Nurse (maternity cover role)REPORTING TO:    Head NurseLOCATION:              Holly House Veterinary Surgery, Mobberley Road, Knutsford, Cheshire, WA16 8HTDATE WRITTEN:    May 2018  Roles & Responsibilities:To provide assistance to the veterinary nurses in the care of our patients and general maintenance of the surgery premises.  To provide a professional, effective and organised client reception.   Main Duties: You will be required to provide care to our patients under the instruction of a Registered Veterinary Nurse or Veterinary Surgeon. With the appropriate training tasks may include: -       General Care-       Feeding-       Exercising-       Restraining patients-       Medicating patients topically / orally / and via the subcutaneous route -       Completing hospital sheets and writing up notes -       Ensure high levels of cleanliness and hygiene in all areas of the practice, at all times-       Assist Veterinary Nurses and Veterinary Surgeons-       Carry out reception duties, including taking payments and completing banking paperwork as necessary-       Operate computer systems as directed, to access patient records, update records, generate invoices and day-to-day procedures-       Observe and monitor in-patients-       Supply products according to training and authorisation by a suitably qualified person (SQP)-       Assist the veterinary nurses and veterinary surgeons with administrative duties such as replacing theatre and prep stock as requested-       Preparation of theatre kits including cleaning and packaging, autoclaving drapes and swabs  2.    Greet clients with a smile and engage in “small talk” to put clients at ease,         respond effectively to client enquiries via the telephone or in person and relay accurate messages to other staff.Make client appointments, book ops, process enquiries, requests and messages.  Create new client files, update and monitor existing files, keep computer records up-dated.With the help of senior members of the reception team, organise veterinary appointments and liaise with the vets to ensure the day runs as efficiently as possible. Take payments, processing and monitoring accounts. General clerical duties including ordering stationery, photocopying and sending faxes, dealing with the mail and reminders as required. Additional notes: -       Dependent upon suitability and academic qualifications held, animal nursing assistants may be required to undertake the veterinary care assistance qualification (VCA). To undertake such duties as may, from time to time, be reasonably requested within the flexible definition of this post or as requested by the management team. Person Specification The skills, abilities, experience and knowledge outlined below provide a summary of what is required to carry out this job effectively.  CriteriaEssentialDesirable Relevant Qualifications Educated to GCSE level to include Maths and English to a C or above grade  X   Relevant Experience, Skills and Knowledge Previous animal handling experiencePrevious experience in a customer service roleComputer literate and prior experience of working with Microsoft Office Packages, Outlook and InternetPrior experience of working in a veterinary practice  XXX      X Communication and Interpersonal Skills Confident communicator, both on the telephone and face to faceFlexible team playerDriving licence and own vehicle insured for business use (candidates must live within half an hour’s drive from the surgery)  X XX        Additional Information: Willows Veterinary Group are a mixed practice which means that we look after pets, farm animals, horses and poultry. The Willows Veterinary Group comprises of 25 small animal practices. The farm practice runs operates from 5 offices across Cheshire and North Wales and we have two equine centres at Allostock and Malpas. Holly House Vets in Knutsford have been at the heart of the community providing dedicated care for your pets for over 30 years. Our surgery in Knutsford has a devoted and experienced team of vets and nurses who are committed to providing the highest levels of veterinary care and advice. From routine vaccinations to complex surgical procedures you can be assured that we have the skills, knowledge and compassion to provide a personalised service for you and your pets.  Our team adopt an empathetic approach to veterinary care, providing both reassurances to our nervous patients and cuddles to our more enthusiastic ones. Holly House provide our own out of hours emergency service which means we are on hand 24/7, with access to dedicated nurses working through the night. We believe that providing our own out of hours, 365 days a year creates a continuity of care which is vital in providing the very best service should your pet get injured or become seriously ill.  Our Cheshire based veterinary practice offers excellent facilities catering for everything from a simple check-up to more serious life-altering diseases and injuries. We have access to a range of facilities and equipment including in-house diagnostics, digital x-rays, digital ultrasound and endoscopes. And our Royal College of Veterinary Surgeons Accredited Practice status ensures that we are subject to scheduled inspections and maintain our high level of care and efficiency at all times. This is an opportunity to join the team that support the vets in Knutsford, Cheshire.  You will be joining a team of:- ·         2 Vets·         1 Head Nurse, 1 Receptionist and Office Manager·         1 Student Nurse, 2 Auxiliary Nurses (including this role) Car parking is available at the premises. This is a full time role working 37.5 hours per week according to a rota system (working between 8 am to 7:30 pm Monday to Friday – predominantly late shifts) and includes working some Saturdays and Bank Holidays.   Full training will be provided to the successful candidate who will have experienced members of the team available to support them.   This role is required in order to provide maternity cover within the practice. We offer an attractive rate of pay commensurate with experience.  In addition a summer and Christmas bonus scheme is in place for eligible staff. Holiday entitlement is 28 days per year (including Bank Holidays) and this rises in line with service, pro-rated for part time staff. Closing Date for Applications: 5 pm Wednesday 16th May 2018 Apply by sending a cover letter and CV to quoting job reference 35 which must be received by the closing date. 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