Release Environment Manager ServiceNow job in Musselburgh at Royal Bank Of Scotland Group

Release &Environment Manager - ServiceNow

Company: Royal Bank of Scotland Group

Location: Edinburgh UK

Date Posted:Nov 14, 2017

The BusinessWe're looking for an Environment & Release Manager to join our Technology function in EdinburghAs part of a newly formed team, you'll plan, manage, and deliver all releases for ServiceNow, a cloud based service manager toolkit in an Agile environmentWorking with the Platform Support team and project teams, you'll enjoy a great deal of exposure and you'll serve as an escalation point to resolve Platform Support Team obstaclesYou'll define and maintain the end to end release management process plan, maintaining release windows and cycles, and ensure delivery is on schedule and to budgetSupporting different ServiceNow environments, you'll benefit from significant variety in your work, and considerably build on your skills and experienceWhat you'll doWe'll look to you to plan and maintain all release windows and cycles, ensuring that anything being rolled out follows the correct process and complies with relevant regulation. Working closely with the Pipeline Manager, you'll identify and manage risks and issues that may impact release scope, schedule or quality before measuring and monitoring progress to ensure releases are delivered on time and meet or exceed expectations.You'll also:Plan and define the release scopes based upon demand backlog, and establish measurable goalsManage relationships and communications with Development & Pipeline, Environment and Test Management functionsCommunicate all key project plans, commitments, and changes including requirements, quality assurance plans, schedule, and scope changes back to the teamEnsure relevant implementation plans are produced, and liaise with the Project Management Office to create release notes for distribute to relevant stakeholdersThe skills you'll needTo be successful in this role, you'll need experience of ServiceNow and solid exposure to release management. Along with a background in Financial Services within a highly regulated environment, you'll have experience of project management and related methodologies. You'll be a proactive problem solver with the ability to analyse and interpret information.As well as this, you'll have:Knowledge of Scaled Agile Framework methodologiesKnowledge of business practices, processes, tools and technologiesExcellent operational process management expertise - ideally IITIL Manager accreditedGood leadership skills and experience with the ability to motivate staff through a period of significant technological and business changeExperience of the ServiceNow toolset. Preferably SYS Admin or Developer experience and accreditationHow we'll reward youIn return, we offer a competitive salary plus 30% cash and benefit funding programme that can be tailored to suit your individual needs. In addition, we provide a wide selection of exclusive lifestyle offers, development and learning programmes, services and support designed to help you manage and balance your work/life priorities.Visit our for more information on the benefit packages we offer.InclusionAt RBS, we want everyone to feel welcome, regardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you. As part of this commitment, we offer flexible working options for some of our roles - .As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you’ll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks. View full job description
JobCentre Plus 1 year ago
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