Reservation Groups Coordinator job in London at Arora Hotels Ltd

Reservation Groups Coordinator

Company: Arora Hotels Ltd

Location: London West UK

Date Posted:Oct 23, 2017

As a Groups Co-ordinator you will be responsible for recording and processing all group reservation inquiries made by phone, fax or e-mail efficiently and accurately, maximising sales and room occupancy rates. You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.Specifically, your responsibilities will be to Be totally familiar with all aspects of the MARSHA reservation system, Opera Front Office and Delphi systems Responsible for taking all tour group reservations and processing requests Ensure Marsha and Delphi systems balance for the next 3 months Ensure Opera is up to date with all groups for the next 10 days Clear all rooms holding in blocks for in Opera and Marsha for the next 5 days Oversee accuracy of room blocks and reservations Input group rooming list within the reservation system Chase all bookings and room list to ensure all data has been inputted Cover reservations phones during peak times Clearly communicate the requirements of all groups to the operational hotel team in the weekly meeting Achieve departmental goals and projections for average rate and occupancy levels Set up proper billing accounts according to the accounting policies Communicate information regarding designated VIP reservationThe ideal candidate will have the following:- Reservations experience gained in a similar background is preferred Administrative experience is essential with an excellent telephone manner An energetic, creative and customer orientated approach Must be computer literate Knowledge of the Opera and MARSHA systems is preferred Strong English Language communication skills (speaking, listening, reading, and writing) Excellent organisational skills Strong numeracy skills with a passion to work with figures Ability to use own initiative Good eye for detail Ability to work alone and as part of a teamMinimum contracted hours of work are 40 hours per week and any additional hours as per business demandsLet your passion for discovery become a career.“Unearth the lesser seen. Expose the hidden gems to help our guests discover. Explore, uncover, share, inspire at Renaissance Hotels”This Renaissance Hotel is franchisee-owned and operated by Arora Hotels View full job description
JobCentre Plus 6 months ago
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