Reservations Agent job in Glasgow at Interstate Europe Hotels Resorts

Reservations Agent

Company: Interstate Europe Hotels & Resorts

Location: Strathclyde UK

Date Posted:Aug 11, 2017

Location: Holiday Inn Glasgow City Centre-TheatrelandThis is a fantastic opportunity for a talented individual to join our Reservations department as a Reservations Agent.The Holiday Inn and Holiday inn Express boasts a range of room types to suit all requirements and budgets, being part of the Reservations team you will therefore provide efficient, prompt, courteous and pro-active service to guests, hence maximizing revenue and guest satisfaction in order to achieve our financial and customer satisfaction goals. Being part of a challenging department, you will strive to achieve a high standard of customer care, creating the ultimate customer experience within our busy and vibrant hotel located in the heart of Glasgow City Centre.Responsibilities include:Handle incoming enquiries by phone or email and converting into confirmed reservations following company and brand standards.Record and process using a computer bookings system, cancellations and amendments via phone, fax or email promptly and in line with company standards.Complete daily, weekly and monthly arrivals checks and communicate special requirements to relevant departments in line with guest expectations e.g.Cots, VIP’s and late arrivals.Keep hotel databases up to date and support with marketing activity when required.Prepare reports using both computerised reservation system and other computer software such as Word and Excel.Ensure that the departmental brand standards are adhered to at all times.Ensure competitor end event knowledge is current and up to date.Contribute ideas and participate in activities from the hotel sales and marketing plan as and when required.Assist the Revenue Manager when required with the management of extranets and internal computer systems.Support the Sales, Front Office and Conference departments as required.Maximise revenue through up-selling and cross-sellingPrevious Experience using Opera and/or Holidex reservations systems is preferred but not essential.In exchange for your hard work and dedication we offer a comprehensive benefits package which includes: -Excellent Training and Development opportunitiesEnrolment to The People’s Pension SchemeEmployee Assistance ProgrammeFree meals when on dutyDiscounted Room Rates across the Interstate Europe Hotels portfolio plus discounted Food and Beverage when using this benefit.Employee Recognition schemes and other benefits offered by the IHG BrandIf you wish to be considered for this superb opportunity please click ’apply’ below.  You must be eligible to work in the UK. View full job description
JobCentre Plus 2 years ago
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