Reservations Assistant job in Hull at Redefine BDL Hotels Ltd

Reservations Assistant

Company: Redefine BDL Hotels Ltd

Location: Humberside UK

Date Posted:Apr 24, 2018

Location: Forest PinesAt Forest Pines Hotel & Golf Resort we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.The Exciting OpportunityThe position of Reservations Assistant has become available at Forest Pines. Reporting into the Revenue Manager, you will be responsible for formulating and implementing revenue management strategies for the hotel accommodation order to maximise revenue potential and increase competitive share. The Reservations Assistant is responsible for taking group rooms bookings via email and over the telephone, providing a knowledgeable and attentive approach to customers. Also ensuring all details including special requests are accurately recorded into our systems is crucial to ensure our operations team are aware of our customers individual needs. As Reservations Assistant you’ll work with 3rd party websites ensuring the correct information on availability and rates have been loaded. You’ll be committed to ensuring we beat the competition so you’ll conduct frequent competitor analysis to make sure that our pricing and selling strategy reflects market demand and the hotel competitive share.You’ll  support your Manager in compiling the financial forecast on a weekly basis for accommodation and assist in compiling the annual rooms budget Where Will You Be Working?Forest Pines Hotel & Golf Resort is located in the stunning Lincolnshire countryside and is within an hour’s drive of Lincoln, Scunthorpe and Doncaster.  Set in 190 acres of beautiful grounds, this is the perfect hotel for a leisure break, featuring: a award winning golf course, excellent conference facilities that can hold over 1,000 delegates at any one time, a Rosette rated restaurant and modern leisure and spa facilities.  This hotel features 188 spacious bedrooms that are sure to wow any guest.   We pride ourselves on investing in our people and delivering outstanding customer service.What’s In It For You?People love to work with Redefine|BDL Hotels because…We focus on health, wellbeing and our communitiesOur people are truly engaged at workThere’s open, clear communication from the topWe’ve got great career development opportunitiesThere’s a culture of transformation and innovationWe will give you a competitive salary and opportunities to learn new skills and grow your career. You will receive a benefits package that includes;Discounted hotel room rates for you AND your friends and family that will make you really popular!Incentive programmesMoney off high street retailersFlexible working arrangements because we know your life comes firstFree meals on duty What Are We Looking For?We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Experience of/within a reservations department is preferable but full training is provided.The Bigger PictureForest Pines Hotel & Golf Resort is managed by Redefine|BDL Hotels; an independent hotel management company, working in partnership with six of the most prestigious hotel brands including IHG, Hilton, Starwood, Accor, Marriot and Wyndham. At Redefine|BDL we stand out from our peers, transforming hotels to perform exceptionally.So if you have the ambition to continuously improve, deliver results with excellence, show that you care and act with integrity then come and join us, this is just the job for you! View full job description
JobCentre Plus 1 year ago
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