Reservations Manager job in Bagshot at Exclusive Hotels

Reservations Manager

Company: Exclusive Hotels

Location: Bagshot UK

Date Posted:Apr 27, 2018

In a NutshellWe’re a group of fabulous Hotels and Venues set in beautiful countryside and our hotels are full of great people… A great team.Reporting to the Sales Manager, The Reservations Manager will maximise yield and profitability for the leisure market in accordance with the sales and marketing plan as set by the Sales Manager. You will drive and close every sales opportunity to the leisure market for the hotel, clearly demonstrating best practice.Package descriptionAnd now for the good stuffHospitality is all about looking after people and we are committed to our people.  We work hard to ensure you can enjoy your job and are well rewarded.  As well as excellent training, development and progression opportunities, other benefits include: Competitive salary Complimentary meals whilst on duty Complimentary car parking Perkz discount scheme Discounted room nights across all Exclusive Hotels and Venues Discounts on food and beverage across all Exclusive propertiesMain responsibilitiesLots to do, but lots of fun Assist the Sales Manager to yield availability, rates and property information in SMS and 3rd Party Websites as required according to the rate strategy set by the Sales Manager. Monitor business ahead and highlight where special offers are needed. Work with the Marketing to create new and exciting packages, based on the needs of the business. Undertake training and coaching for Reservations team, Hotel Reception and Spa Reception for all tasks involving reservations and voucher sales, monitor and improve where appropriate the quality of reservations calls in-line with the prescribed standards Develop and account manage local corporate negotiated rates and consortia whilst activity referring leads for conference and other business as appropriate OTA & 3rd party website management including rates and property representation on site with a focus on how the hotel is represented against our competitors. Manage the reservations team rota to cover the office between the hours as set by the Sales Manager Ideal candidateAre you right for us? Previous luxury hotel experience from within the sales or reservations fields Strong focus on rate management, revenue generation and business conversion Proven team leadership skills Outstanding guest care focus with an open and service orientated approach Strong understanding of the luxury hotel market and preferably of our key competitors Excellent communication abilities and be comfortable presenting at all levels within the business Strong financial and business acumen About the companyAre we right for you?We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told him to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you.   You have to put your heart into it. When you tell a guess you’re happy to help, you have to mean it. View full job description
JobCentre Plus 9 months ago
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