Reserve Customer Service Agent Glasgow job in Glasgow at Royal Mail

Reserve Customer Service Agent - Glasgow

Company: Royal Mail

Location: Glasgow UK

Date Posted:Dec 28, 2017

We are now recruiting Parcelforce Customer Service Agents at Parcelforce Glasgow LD.Job reference number 85303Do you like variety in your work? Have high communication skills and enjoy dealing with people?Have you the positive attitude we are looking for?If you answered yes to the questions above then Customer Services may be the job for you.The companyAt Parcelforce Worldwide it’s not just what we do, it’s how we do it that matters. We strive to attract, develop, promote and retain the best talent because it is our people who set us apart from the rest.We are currently recruiting for Customer Service to support our growing business. This is a great opportunity for those with the required skills, passion and drive to join us. You can help us to grow our business, exceed our customer expectations and succeed in our goals.Parcelforce Worldwide is part of Royal Mail Group Ltd and as such we benefit from what a business of around 150,000 employees has to offer, from career opportunities to access to world-class benefits and support. We employ a diverse mix of people and aim to reflect the wider communities we serve. We’re passionate about creating an environment where people are able to give their best, and have been introducing a host of initiatives to support this.Start your journey with us and apply today.The roleMinimum of 20 hours to up to 40 hours per week between Monday to Sunday with Various shift patterns - 6am - 2pm, 8am - 4pm, 10am - 6pm, 11am - 7pm and 1pm - 9pm. Flexibility is vital for this role.We are looking for someone with excellent communication skills who will be able to handle the varied responsibilities of this role. You will be required to handle telephone calls from customers, dealing with our customers on a face to face basis at our collection points. You will also be liaising with our drivers regarding collection and deliveries. It is also a key requirement that you make sure our customers get their products through to their customers on time.We are looking for people who are passionate about providing an excellent service to our customers.We are looking to offer Fixed Termcontracts for 6 months.You will require the following:• Excellent Customer Service Skills.• Computer literacy skills - as you will be responsible for monitoring message screens and inputting information from databases.• We are looking for a team player who is willing and flexible enough to help colleagues ensure that all our customers get their parcels on time. You must enjoy customer interaction; have great communication/Interpersonal skills which will help us deliver our usual excellent customer service.The benefitsYou will receive a starting basic salary of £19,010 per annum based on a full time 40 hour week, pro rata for part time hours, which will increase to £20,959 per annum pro rata for part time hours, on successful completion of a 6 month probationary period.Please note that you must be flexible to work the following shift patterns. 6am - 2pm, 8am - 4pm, 10am - 6pm, 11am - 7pm and 1pm - 9pm. Additional Benefits• Opportunity to achieve a weekly bonus of up to £16.• Opportunity to increase earning potential by working overtime• 4.5 weeks holiday entitlement per annum on increasing with service• Medical Care including Eye and Dental Care• Corporate discounts• Company pension scheme after qualifying period• Development opportunities• Full Uniform suppliedPlease note, once our maximum number of applications has been reached, this vacancy will be withdrawn.           We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants. For more information on Royal Mail Group and our Values please click on the link (). View full job description
JobCentre Plus 1 year ago
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