Retail Security job in Eastleigh at Phase One Security Ltd

Retail Security

Company: Phase One Security Ltd

Location: Southampton UK

Date Posted:Jan 14, 2017

MAIN DUTIES AND RESPONSIBILITIES:Your job as a security officer is to protect people, the public and property.Provide a professional, efficient, and approachable security service and maintaining a high level of customer service to staff and visitors at all times.Carry out  internal and external patrols, day and night to ensure a safe and secure environment,  recording maintenance issues,  potential breaches of security or unusual occurrences in the ‘Daily occurrence book’.To provide visitors with helpful advice, guidance, and information and if not able to do so, direct to other members of staff who can assist.Ensure that those who should not be granted access are professionally and politely prevented from gaining access or escorted from the premises.Provide support in an emergency or evacuation situation, in a calm and professional manner. Actively provide information to any emergency services when requested to do so.As part of the team undertake regular testing of fire alarms and other security equipment, completing the appropriate logs, and notifying the Security Supervisor or Head of Operations of any issues of malfunctioning equipment.Ensure and regularly check that fire exit doors are maintained free of obstructions and that the chains are removed when the premises is occupied, reporting any defects or maintenance issues as appropriate.Monitor and respond immediately to alarm system activations to check designated areas of concern.   Effectively use the premises PA system to notify staff and patrons of situations or actions required of them.Ensure that the premises CCTV system is professionally, effectively and sensitively monitored in compliance with the premises agreed standards.Conduct individual bag or property searches, if directed to do so by the site management teams.Ensure the effective control and maintenance of keys and security equipment including any equipment e.g. radios.Conduct routine security administration including the issue of wristbands, visitor passes and, permits.  Ensure that any lost property left at the premise is securely stored, recorded and retrieved for the owner where appropriate.Maintain all security related equipment and working areas to a high standard of cleanliness and safety and ensure all defects are reported.Complete relevant records and log books, in a professional manner providing sufficient detail.During the show license period respond to requests for assistance from the Duty Manager, supervisors or other members of staff and management during the office hours.  Where necessary assist in the removal or escort of members of the public from the building where their behaviour is disruptive or presents a risk to others.Respond to requests to move on touts and vagrants from the premise and ensure that staff and audience are not harassed by providing a visible security presence.Support and comply with the premises Fire, Health and Safety, and Security policies and procedures.Undertake first aid training and provide first aid services to staff, visitors or patrons as requested.Working with a Building Service Technician or Fire Officer, carry out the evacuation of people from lifts, to minimize panic and ensure the safety of all concerned.Assist in the induction and training of new members of the team.Where required work as a Duty Fire Officer (training will be provided) during events to patrol the building and report potential risks to the supervisor.Deal with any suspicious packages, maintaining own and others safety and dealing with these in accordance with the premises procedures.Actively maintain the confidentiality of information to which security officers will be privy, be this around individuals or security sensitive information in relation to the Building, and using appropriate language.Undertake any other duties as may reasonably be required by the Security Supervisor, Head of Operations, Duty Manager and/or the premises management.PERSON SPECIFICATIONEssentialBe customer focused with a smart presentable appearance  and willing to uphold Phase One Security Ltd’s customer service approachStrong verbal and written communication skillsExcellent inter-personal skillsSecurity experience preferably as part of an in-house teamAbility to maintain a sense of calm and control in difficult situations, minimising panic in othersReliable with excellent timekeepingAbility to use initiative and be adaptableSelf-motivated with a willing and friendly approachAbility to work effectively and constructively within part of a teamExcellent general health with a good level of physical fitnessWillingness to undertake a flexible shift pattern, to include night shifts in accordance with the customer’s requirements.Ability to respond appropriately to alarmsAbility to assess a situation quickly, using appropriate actions to diffuse a situation and provide effective solutions, particularly with people demonstrating disruptive behaviour.A good knowledge and appreciation of current security environments, the potential risks and threats and actions to mitigate these.Must have a valid SIA license as a security guard or door supervisorDesirableCurrent first aid certificate from a recognized InstitutionAdditional SIA license in CCTVCapable of using the Microsoft Office packages (Work, Excel, Outlook) and generallyIT literate View full job description
JobCentre Plus 2 years ago
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Retail Security jobs in Eastleigh

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Eastleigh Map of Retail Security job in Eastleigh at Phase One Security Ltd

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